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67% Of Customers Suggest Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider
When consumers need to pick a solution provider, reviews have an enormous effect on their decision.
Source: DemandGenReport
If A Company Makes An Effort To Resolve Problems Rapidly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Company
Consumers do not expect you to be perfect. They do expect you to fix things when they go wrong. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews
Corresponding with your clients establishes trust. Even something easy like reacting to their remarks and reviews can make them feel appreciated.
As you might anticipate, clients who feel this way are happy to spend more money with a company.
Source: Statuslabs
89% Of Clients Read A Businesses Reactions To Reviews
Not only do a lot of individuals check out the review replies, 30% of them hold them in high regard. Practically 96% read the replies to their own reviews.
Source: Brightlocal
A One Star Boost In Score Can Cause A 5% To 9% Boost In Business Income
Businesses that treat clients well usually flourish, review websites help ensure of that.
Source: Statuslabs
88% Of Executives Consider Reputation Risk As A Top Business Concern
Reputation management stats show a business's reputation does not affect just the customers. Potential employees also look at ratings and take a look at reviews.
Source: Deloitte
53% Of Consumers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of customer reviews stay without a reaction. That's regrettable, since those businesses are losing consumers that way.
Source: Review Trackers
95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business tourists alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
The Typical Review Length Has Become 65% Much Shorter Since 2010
Presently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is similar to that of a twitter tweet.
Source: Review Trackers
71% Of Millennials Browse Customer Reviews Of Professional Services
Majority of all people in need of a professional service rely on online reviews.
According to online reviews statistics, 59% used online reviews to choose a physician or a legal representative.
Younger people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Only 19% of millennials will consider working with a legal representative without any.
Source: Thomson Reuters
Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the significant review platforms are complimentary, a remarkably low number of companies in fact utilize them.
Although we now understand why consumer reviews are so powerful, the majority of businesses apparently don't.
Source: LsaInsider