89% Of Clients Review A Businesses Responses To Reviews

Not only do most consumers check out the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

Online Product Reviews About A Product Can Increase Its Conversion Rate By An Incredible 270%

User review statistics show the purchase possibility for a product with 5 reviews is 270% higher than the very same item without reviews.

Source: Spiegel Research Center

Positive Reviews Encourage 68 Percent Of Consumers To Use Local Businesses

Because the large bulk of customers check out reviews, you would want yours to be inviting to new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Only 44% Of Local Businesses Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of companies really use them.

Although we now understand why client reviews are so powerful, many businesses obviously don't.

Source: LsaInsider

If A Business Manages To Fix Problems Quickly And Efficiently, 95% Of Unsatisfied Consumers Will Return To A Company

Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

72 Percent Of Customers Will Not Take Action Unless They Read Some Reviews

Irrespective of how alluring your marketing is, you still need customer reviews. There's no skirting around it. Clients are still happy to hear you out, but they rely on other people more.

Source: My Testimonial Engine

77% Of Consumers Don't Trust Reviews That Are Older Than Three Months

Clients don't care how good your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that companies need to be continuously requesting reviews.

Source: Statuslabs

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Utilize A Company

This stat is among numerous that highlight the value of online scores. Now that news of client fulfillment travels this fast, keeping your consumers delighted is more vital than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked only for companies with a best five star score.

Source: Brightlocal

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the money they invest at your business. If you give them an excellent experience, they will want to share it.

Source: Brightlocal

83 Percent Of Clients Don't Rely On Advertising

The conventional channels to reach clients aren't as influential as they used to be. A lot of users who no longer trust advertisements select to take note of customers' recommendations online.

Source: Statuslabs

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of companies question the integrity of online reviews. Nonetheless, they realize the massive effect user scores have on their business. Undesirable customer or employee reviews can affect 90% of job seekers.

Source: Career Arc

Over Half Of Shoppers Aged 25-34 Wrote Reviews

According to Statista, the more youthful generations are purportedly the more opinionated ones.

Source: Statista