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88% Of Executives Consider Reputation Risk As A Leading Business Problem
Reputation management statistics show a company's reputation does not affect simply the clients. Potential team members likewise look at ratings and take a look at reviews.
Source: Deloitte
53% Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of Online Shopping.
Today's consumers are smart and desire the very best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
49 Percent Of Customers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Buying Decision
Consumers value not just the quality or nature of the reviews, however they consider their number and recency also.
The share of customers, who take notice of the variety of reviews is presently at 46%.
Source: Brightlocal
If A Business Deals With Problems Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Return To A Business
Customers do not expect you to be perfect. When things go wrong, they do expect you to remedy things. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Just 6% Of Consumers Don't Trust Customer Reviews At All
According to consumer review data, a whopping 19% of consumers always trust online reviews and never a make a purchase without reading reviews.
Source: Statista
A One Star Increase In Score Can Result In A 5% To 9% Increase In Business Revenue
Businesses that treat consumers honorably generally prosper, review sites help ensure of that.
Source: Statuslabs
Favorable Reviews Encourage 68% Of Consumers To Choose Local Businesses
Considering that the large majority of customers check out reviews, you would want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
82 Percent Of Customers Go To Review Websites Due To The Fact That They Wish To Buy A Service Or A Product And Wish To Get The Facts About The Businesses Product Or Services.
Review websites are locations that people go to get the facts about a business, service or product . Users come because they have currently formed a purchase decision. The majority of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
83% Of Clients Don't Rely On Advertising
The conventional channels to reach clients aren't as prominent as they used to be. Many users who no longer trust ads select to take notice of consumers' recommendations online.
Source: Statuslabs
86% Of Customers Would Think About Composing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the money they spend at your business. If you provide a great experience, they will be willing to share it.
Source: Brightlocal
64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of customers who read customer reviews, concur that it increases their purchasing confidence.
Organizations utilize the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
61 Percent Of Local Businesses Have An Average Rating Of 4 To 5 Stars
Generally two thirds of businesses have exceptional and awesome ratings. Only 5% of companies have a score below 3 stars.
Source: Brightlocal