If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Use A Service

This stat is among numerous that highlight the importance of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your clients delighted is more important than ever.

57% of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked just for businesses with an ideal five star score.

Source: Brightlocal

Clients Could Invest 31 Percent More With A Business That Has Fantastic Reviews

Take note of this statistic. The more detailed other users describe your product and services, the more money you can charge and consumer review statistics reveal to us precisely just how much more.

Source: Martech Zone

98% Of Yelp's Website Visitors Purchased From A Business They Found On The Site

Normally, 142 million consumers go to Yelp monthly. If you have not declared your free Yelp business page, this is as good a time as any.

Source: RevLocal

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats prove that 63% of client reviews stay without a reaction. That's too bad, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

A Lot Of Best-selling Items Have A Typical Rating Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star rankings.

According to customer rating statistics, conversion rates begin to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

83% Of All Younger Consumers Were Invited To Give A Review Recently

Of those invited, 80% of consumers did leave a review. Overall, businesses have actually asked 66% of all clients to give a review on their company.

Source: Brightlocal

Positive Reviews Encourage 68 Percent Of Consumers To Use Local Businesses

Since the huge bulk of customers read reviews, you would want yours to be appealing to new customers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions

Facebook is presently the most popular social network which can likewise influence our purchasing decisions.

According to social media reviews statistics, Facebook affects the majority of users' purchase choices.

If it has favorable reviews, Facebook reviews statistics reveal that four out of 5 users are likely to trust a local business.

Source: RevLocal

Over Half Of People Aged 25 To 34 Wrote Reviews

According to Statista, the younger generations are apparently the more vocal ones.

Source: Statista

Online Product Reviews About An Item Can Amplify Its Conversion Rate By More Than 270 Percent

User review statistics show the purchase likelihood for an item with 5 reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

52% Of Consumers Trust A Product More If It Has Negative Reviews As Well

We already touched upon the positive and negative reviews and their impact on consumers. However, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are positive. Consumers expect to see some negative reviews.

Source: Capterra

Consumers Reading Reviews On A Mobile Phone Are 127% More Likely To Purchase Than Desktop Users

Mobile users choose to get things done much faster. Buying decisions are made quickly.

Online reviews are undoubtedly convincing, yet marketers have not always come to value the power of them.

Source: Martech Zone

49% Of Customers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their quantity and recency as well.

The share of clients, who take notice of the variety of reviews is currently at 46%.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Clients

24% of US shoppers consider reviews as 'exceptionally influential'.

To highlight the importance of online reviews and scores, did you understand that 81% of customers will pay more for a product with reviews and those exact same customers are likewise going to accept slower shipping times for such products.

Source: Turntonetworks

77% Of Buyers Do Not Rely On Reviews That Are Older Than Three Months

Clients don't care how good your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.

It is for this reason that companies should to be constantly asking for reviews.

Source: Statuslabs

US Consumers Consider "Product Performance" To Be The Most Valuable Info In Product Reviews

When people read reviews, they focus on different elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of US clients.

Source: Statista

If A Business Deals With Problems Rapidly And Effectively, 95% Of Unhappy Consumers Will Return To A Company

Customers don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

30% Of Clients Feel Positive About A Business Which Responds To Online Reviews

Corresponding with your clients builds their trust. Even something as simple as reacting to their reviews and comments can make them feel valued.

As you may expect, customers who feel this way are going to spend more money with a business.

Source: Statuslabs