Majority Of Consumers Will Not Utilize A Business If It Has Less Than A 4 Star Score

This stat is among numerous that highlight the importance of online ratings. Now that news of consumer satisfaction travels this quick, keeping your clients delighted is more crucial than ever.

57 percent of customers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11 percent looked just for companies with an ideal five star rating.

Source: Brightlocal

89% Of Clients Read A Companies Feedback To Reviews

Not only do many individuals check out the review replies, 30% of them hold them in high regard. Practically 96% read the replies to their own reviews.

Source: Brightlocal

90 Percent Of Individuals Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what people say about very first impressions?

Users get their impression of your businesses through reviews. Typically through less than 10 of them.

If you don't have reviews on your site, think about asking your visitors to write one.

Source: Martech Zone

Just 6% Of Customers Do Not Trust Consumer Reviews At All

According to consumer review data, a whopping 19% of customers always rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of consumer reviews stay without a reaction. That's too bad, because those businesses are losing consumers that way.

Source: Review Trackers

30% Of Clients Feel Comfortable With A Business Which Answers Online Reviews

Staying connected with your clients builds their trust. Even something like responding to their reviews and comments can make them feel valued.

As you might expect, customers who feel this way are going to spend more money with a company.

Source: Statuslabs

Google Represents 57.5% Of All Reviews All Over The World

Google is in the lead here, followed by Facebook as a far-off second.

These the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

73 Percent Of Consumers Believe Written Reviews Are More Important Than Star And Number Scores

Online review statistics make it clear individuals aren't pleased with scores alone.

Written reviews make the stats appear more authentic which is what the would-be clients are trying to find. Almost a third of customers say composed reviews are the only feature that makes them believe the sites' reviews are appropriate and useful.

Source: Fan and Fuel

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of USA Clients

24% of US buyers consider reviews as 'exceptionally influential'.

To highlight the importance of online reviews and scores, did you understand that 81% of customers will pay more for a product with reviews and those same clients are likewise willing to accept slower shipping times for such products.

Source: Turntonetworks

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star ranking is the first thing consumers see. Still, users take note of other factors as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US consumers.

Source: Statista

If A Business Deals With Issues Quickly And Effectively, 95% Of Unhappy Clients Will Go Back To A Company

Consumers don't expect you to be perfect. When things go wrong, they do expect you to remedy things. If there is absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Favorable Reviews Encourage 68 Percent Of Consumers To Use Local Businesses

Since the large bulk of consumers check out reviews, you'd want yours to be appealing to brand-new consumers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Too

We already touched upon the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are favorable. Customers expect to see some unfavorable reviews.

Source: Capterra

77% Of Individuals Do Not Trust Reviews That Are Older Than 3 Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that companies need to be constantly requesting reviews.

Source: Statuslabs

91% Of Millennials Have Faith In Online Reviews As Much As Friends And Family

Online review statistics place consumers' reviews as the most reliable source of recommendations. Online reviews typically carry the exact same weight as suggestions from loved ones.

Source: Brightlocal