77% Of Users Do Not Trust Reviews That Are Older Than 3 Months

Consumers don't care how good your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that businesses should to be continuously asking for reviews.

Source: Statuslabs

70 Percent Of Customers Prefer To Find Out About A Business Via Reviews And Posts, Instead Of Ads

Ads are all well and good, but it deserves attempting a different approach too. Reviews are without a doubt the best way to find the truth about a product or service.

Source: Statuslabs

77% Of Clients Would Certainly Post A Review If They Were Asked

More than a 35% would submit a review to notify others about their customer encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would want to submit a review to help other individuals with their choice making process.

Source: Podium

53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats show that 63% of consumer reviews remain without a reply. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70%

One negative review is enough for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Since They Desire To Buy An Item Or A Service And Desire To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Go To Review Websites.

Review sites are places that people go to get the facts about a service, item or business. Users come due to the fact that they have actually already formed a purchase decision. The bulk of them (89%) buy within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

73% Of Consumers Believe Customer Reviews Are More Crucial Than Star And Number Scores

Online review statistics make it clear individuals aren't satisfied with ratings alone.

Customer reviews make the statistics appear more genuine which is what the potential customers are searching for. Practically a 3rd of consumers say written reviews are the only function that makes them believe the sites' reviews are relevant and beneficial.

Source: Fan and Fuel

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they realize the huge impact user ratings have on their business. Undesirable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

67% Of Customers Admit Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider

When clients have to choose a solution provider, reviews have a huge influence on their decision.

Source: DemandGenReport

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's consumers are wary and want the best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the buying decision.

Source: Statista

A One Star Increase In Ranking Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat customers honorably usually prosper, review websites help ensure of that.

Source: Statuslabs