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If A Business Deals With Problems Rapidly And Effectively, 95% Of Unsatisfied Clients Will Go Back To A Business
Consumers don't expect you to be perfect. They do expect you to resolve things when they go wrong. If there's absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
15 Percent Of People Don't Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15% of possible clients won't even consider doing business with a company they can't find opinions about.
Source: Statuslabs
89% Of Clients Browse A Businesses Feedback To Reviews
Not only do a lot of consumers check out the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.
Source: Brightlocal
83 Percent Of Customers Do Not Trust Advertising
The traditional channels to reach customers aren't as influential as they used to be. The majority of users who no longer trust advertisements select to pay attention to customers' suggestions online.
Source: Statuslabs
Over Half Of Customers Aged 25-34 Wrote Reviews
According to Statista, the younger generations are reportedly the more vocal ones.
Source: Statista
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of businesses doubt the integrity of online reviews. Nevertheless, they recognize the huge impact user rankings have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
70 Percent Of Consumers Choose To Find Out About A Business Via Reviews And Articles, Rather Than Ads
Ads are all well and good, however it deserves trying a different approach too. Reviews are without a doubt the very best method to discover the truth about a product or service.
Source: Statuslabs
Almost All Customers, Who Use Online Reviews, Read Them Early In The Purchasing Process
Let's say you want to buy a brand-new car and there are numerous models which fit your criteria. How do you pick the best one for you? Well, you read reviews.
With the help of other customers, you quickly select a model that works for you. That's how positive reviews transform customers into customers.
Source: Consumer Affairs
When Purchasing Home Electronic Devices, 88% Of Americans Stated That Product Reviews Were The Most Influential Factor
Data reveal that reviews were more helpful than Television ads at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones
Online review statistics put clients' reviews as the most reliable source of recommendations. Online reviews normally carry the exact same weight as guidance from friends and family.
Source: Brightlocal
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz