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89% Of Clients Choose To Read Reviews Using Their Smart Devices
Be it via an app or a mobile web browser, most people choose to read reviews on their mobile phones.
Source: Statista
63.6 Percent Of Consumers Visit Google To Check For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.
These online review statistics reveal the basic appeal of a site can only presume when it concerns trust.
Source: Review Trackers
A Lot Of Local Businesses Have An Average Of 39 Google Reviews
People like to share their experience after they have visited a vendor. Online review trends show individuals prefer to comment if they had a positive experience, rather than a mediocre or unfavorable one.
Source: Brightlocal
53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of client reviews go on without a reply. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
Most Best-selling Items Have An Average Ranking Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to customer rating statistics, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
Over Half Of Clients Aged 25-34 Submitted Reviews
According to Statista, the younger generations are reportedly the more vocal ones.
Source: Statista
Online Item Reviews About An Item Can Improve Its Conversion Rate By More Than 270 Percent
User review statistics reveal the purchase likelihood for a product with 5 reviews is 270% higher than the very same product without reviews.
Source: Spiegel Research Center
49% Of Customers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, however they consider their number and recency too.
The share of customers, who pay attention to the variety of reviews is presently at 46 percent.
Source: Brightlocal
67% Of Customers Claim Reviews Are A "Very Important" Factor When Picking A Solution Provider
Reviews have a huge impact on their decision when customers have to select a solution provider.
Source: DemandGenReport
60 Percent Of Consumers Consult Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping
In-store purchasing is influenced significantly by blogs and reviews on social networks. With males being two times as likely to be affected than women.
Reviews and rating data reveal individuals value the opinion of peers more than any other material.
Source: Collective Bias
The Average Review Length Has Become 65% Shorter Since 2010
Lately reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet on twitter.
Source: Review Trackers
A One Star Increase In Ranking Can Result In A 5% To 9% Boost In Business Income
Businesses that treat customers well generally succeed, review websites help make certain of that.
Source: Statuslabs
73% Of Consumers Think Written Reviews Are More Important Than Star And Number Rankings
Online review statistics make it clear people aren't satisfied with ratings alone.
Client reviews make the stats appear more authentic which is what the would-be customers are looking for. Nearly a 3rd of consumers say written reviews are the only feature that makes them believe the sites' reviews are helpful and relevant.
Source: Fan and Fuel