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Local Businesses In Derby CT
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Customers Could Invest 31 Percent More With A Business That Has Excellent Reviews
Focus on this statistic. The more detailed other users describe your services or product, the more cash you can charge and customer review stats reveal to us exactly how much more.
Source: Martech Zone
98% Of Yelp's Website Visitors Purchased From A Business They Discovered On The Site
Typically, 142 million customers check out Yelp monthly. This is as excellent a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
More Than Half Of People Aged 25 To 34 Published Reviews
According to Statista, the more youthful generations are unsurprisingly the more opinionated ones.
Source: Statista
83 Percent Of Clients Do Not Trust Advertising
The conventional channels to reach consumers aren't as prominent as they used to be. The majority of users who no longer trust ads choose to take notice of clients' recommendations online.
Source: Statuslabs
71% Of Millennials Search Consumer Reviews Of Expert Services
Over half of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% used online reviews to pick a physician or an attorney.
Young people (age 18-35) are much more likely to work with a professional based upon online reviews. Only 19% of millennials will consider hiring a legal representative without any.
Source: Thomson Reuters
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
More Than Half Of Customers Won't Use A Service If It Has Less Than A 4 Star Ranking
This stat is among numerous that highlight the importance of online scores. Now that news of customer complete satisfaction travels this fast, keeping your clients pleased is more important than ever.
57% of consumers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
Furthermore, 11% looked only for services with a perfect five star score.
Source: Brightlocal
77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months
Customers don't care how excellent your product or service was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that businesses need to be constantly asking for reviews.
Source: Statuslabs
Positive Reviews Encourage 68 Percent Of Customers To Choose A Local Business
Since the vast bulk of consumers check out reviews, you'd want yours to be appealing to new consumers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
91 Percent Of Millennials Depend On Online Reviews As Much As Friends And Family
Online review stats put customers' reviews as the most credible source of recommendations. Online reviews typically carry the same weight as guidance from friends and family.
Source: Brightlocal
Google Accounts For 57.5% Of All Reviews Throughout The World
Google remains in the lead here, followed by Facebook as a far-off second.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
Only 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing
That's 56% of your competition that aren't taking advantage of their listing.
While business listings on the major review platforms are totally free, a surprisingly low number of companies actually utilize them.
Although we now know why customer reviews are so powerful, a lot of businesses apparently don't.
Source: LsaInsider
89% Of Customers Review A Companies Feedback To Reviews
Not only do many customers read the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company
The star ranking is the first thing consumers see. Still, users pay attention to other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of United States customers.
Source: Statista
The Average Review Length Has Actually Gotten 65% Shorter Since 2010
Lately reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet on twitter.
Source: Review Trackers
Reviews Published On Twitter Can Help Grow Revenues By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
More Than 4 Negative Reviews About A Business Or Service May Reduce Sales By 70%
One negative review is enough for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
61% Of Regional Businesses Have An Average Ranking Of 4 To 5 Stars
Generally two thirds of companies have good and outstanding rankings. Only 5% of companies have a rating below 3 stars.
Source: Brightlocal