30% Of Consumers Feel Positive About A Company Which Answers Online Reviews

Corresponding with your consumers establishes trust. Even something easy like reacting to their reviews and remarks can make them feel valued.

As you may expect, clients who feel this way are ready to invest more cash with a company.

Source: Statuslabs

61% Of Local Businesses Have An Average Rating Of 4 To 5 Stars

Overall 2 out of 3 companies have good and outstanding ratings. Just 5% of companies have a rating below 3 stars.

Source: Brightlocal

If A Business Deals With Issues Quickly And Effectively, 95% Of Disappointed Consumers Will Go Back To A Company

Customers do not expect you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

71% Of Millennials Browse Customer Reviews Of Professional Services

Over half of all people in need of an expert service turn to online reviews.

According to online reviews statistics, 59% used online reviews to pick a medical professional or a legal representative.

Younger people (age 18-35) are even more likely to work with an expert based on online reviews. Only 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

49% Of Consumers Consider The Number Of Online Reviews As An Essential Consideration Of Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their quantity and recency as well.

The share of clients, who take notice of the number of reviews is currently at 46 percent.

Source: Brightlocal

Over Half Of Customers Aged 25-34 Gave Reviews

According to Statista, the younger generations are plainly the more opinionated ones.

Source: Statista

Favorable Reviews Encourage 68% Of Customers To Use A Local Business

Because the large majority of customers read reviews, you would want yours to be appealing to brand-new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

83% Of Clients Do Not Rely On Advertising

The standard channels to reach customers aren't as influential as they used to be. The majority of users who no longer trust ads select to pay attention to customers' recommendations online.

Source: Statuslabs

70 Percent Of Consumers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people check out many more reviews to get a better idea of how the business is in fact doing. Don't depend on that statistic alone.

Source: Brightlocal

Google Accounts For 57.5 Percent Of All Reviews Around The Globe

Google remains in the lead here, followed by Facebook as a remote second.

Here are the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

86 Percent Of Customers Would Consider Writing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the money they spend at your business. If you give them a good experience, they will be willing to share it.

Source: Brightlocal

53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of consumer reviews remain without a reply. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

Reviews Shared On Twitter Can Help Grow Sales By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo

A Solitary Business Review Can Raise Its Conversions By 10%

Online review stats show user-generated material can do miracles in terms of conversions.

A single review can have a huge effect on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can supply an astonishing 44% increase.

Source: RevLocal

83% Of All Younger Clients Were Asked To Submit A Review Recently

Of those invited, 80% of consumers did leave a review. In general, businesses have asked 66% of all consumers to leave a review on their business.

Source: Brightlocal

Unfavorable Reviews Can Improve Conversion By Up To 85 Percent

It sounds insane, however negative reviews can be a positive driver for users to spend more time on your website. According to online review statistics, people devote more than five times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

73 Percent Of Consumers Think Client Reviews Are More Important Than Star And Number Scores

Online review stats make it clear people aren't satisfied with ratings alone.

Client reviews make the stats appear more genuine which is what the would-be consumers are searching for. Nearly a third of customers state composed reviews are the only function that makes them think the websites' reviews are relevant and beneficial.

Source: Fan and Fuel