53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review statistics show that 63% of customer reviews remain without a reaction. That's regrettable, because those companies are losing consumers that way.

Source: Review Trackers

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of companies question the integrity of online reviews. However, they recognize the massive impact user scores have on their business. Undesirable client or staff member reviews can influence 90% of job seekers.

Source: Career Arc

77% Of Customers Would Most Likely Leave A Review If They Were Asked

More than a 35% would submit a review to educate others about their consumer encounter and 24% would likely direct their review to the business itself.

Over a 26% would be willing to submit a review to help other individuals with their decision making process.

Source: Podium

Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions

Facebook is presently the most popular social network which can likewise influence our buying preferences.

According to social reviews data, Facebook impacts more than half of users' purchase choices.

Facebook reviews statistics expose that four out of 5 users are most likely to rely on a local business if it has favorable reviews.

Source: RevLocal

63.6% Of Customers Go To Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review statistics reveal the basic appeal of a site can just go so far.

Source: Review Trackers

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

74 Percent Of Local Companies Have At Least One Google Review

A single review is far from enough to enhance your site's SERP ranking.

Taking a look at online rankings data, we found out that a business requires to have approximately 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30% of consumers who read consumer reviews, agree that it increases their purchasing confidence.

Businesses utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

15% Of Visitors Do Not Trust Businesses With No Online Reviews

No trust suggests no interactions. 15% of prospective clients will not even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star ranking is the first thing consumers see. Still, users pay attention to other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of USA customers.

Source: Statista

Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the major review platforms are free, a remarkably low number of companies actually use them.

Although we now know why consumer reviews are so powerful, a lot of businesses obviously do not.

Source: LsaInsider

The Typical Review Word Count Has Actually Become 65% Much Shorter Since 2010

These days reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers