77% Of Consumers Would Give A Review If They Were Asked

More than a 35% would submit a review to notify others about their consumer experience and 24% would certainly direct their review to the company itself.

Over a 26% would want to leave a review to help other people with their decision making process.

Source: Podium

73 Percent Of Consumers Believe Client Reviews Are More Important Than Star And Number Rankings

Online review stats make it clear people aren't satisfied with ratings alone.

Customer reviews make the statistics appear more authentic which is what the would-be customers are searching for. Almost a 3rd of customers state written reviews are the only function that makes them believe the websites' reviews are useful and appropriate.

Source: Fan and Fuel

A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Revenue

Businesses that treat customers fairly usually prosper, review websites help make certain of that.

Source: Statuslabs

More Than 4 Negative Reviews About A Business Or Service May Decrease Sales By 70%

One negative review suffices for 35 percent of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

83% Of All Younger Customers Were Invited To Submit A Review Recently

Of those invited, 80% of customers did leave a review. Overall, businesses have actually asked 66% of all consumers to post a review on their company.

Source: Brightlocal

95% Of Dissatisfied Clients Will Go Back To A Business If A Company Manages To Solve Issues Quickly And Effectively

Customers don't anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency also.

The share of customers, who take note of the number of reviews is currently at 46 percent.

Source: Brightlocal

53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews go on without a reaction. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of USA Customers

24% of US shoppers consider reviews as 'extremely influential'.

To highlight the importance of online reviews and rankings, did you understand that 81 percent of consumers will pay more for a product with reviews and those very same customers are also going to accept slower shipping times for such products.

Source: Turntonetworks

Clients Could Spend 31 Percent More With A Business That Has Excellent Reviews

Pay attention to this statistic. The better other users explain your services or product, the more cash you can charge and consumer review statistics reveal to us precisely just how much more.

Source: Martech Zone

Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

83% Of Customers Don't Trust Advertising

The conventional channels to reach customers aren't as influential as they utilized to be. The majority of users who no longer trust advertisements choose to focus on customers' recommendations online.

Source: Statuslabs

98 Percent Of Yelp's Website Visitors Bought From A Business They Discovered On The Website

Normally, 142 million customers check out Yelp each month. If you haven't claimed your free Yelp business page, this is as great a time as any.

Source: RevLocal

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Utilize A Service

This stat is one of many that illustrate the significance of online rankings. Now that news of client fulfillment travels this fast, keeping your consumers delighted is more important than ever.

57 percent of customers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked just for services with a perfect five star ranking.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Company

The star rating is the first thing customers see. Still, users pay attention to other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of USA consumers.

Source: Statista