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89% Of Individuals Want To Read Reviews Using Their Mobile Devices
Be it via an app or a mobile web browser, clients choose to read reviews on their mobile phones.
Source: Statista
30% Of Customers Feel Positive About A Business Which Responds To Online Reviews
Corresponding with your customers establishes trust. Even something as basic as reacting to their comments and reviews can make them feel valued.
As you may anticipate, clients who feel this way are ready to spend more cash with a business.
Source: Statuslabs
Just 6% Of Customers Do Not Rely On Customer Reviews At All
According to customer review data, a tremendous 19 percent of customers always rely on online reviews and never a make a purchase without reading reviews.
Source: Statista
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of USA Customers
24% of US shoppers consider reviews as 'exceptionally influential'.
To illustrate the significance of online reviews and rankings, did you know that 81% of customers will pay more for an item with reviews and those very same clients are likewise happy to accept slower shipping times for such items.
Source: Turntonetworks
Reviews Published On Twitter Can Improve Revenues By 6.46%
Online review statistics show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
Google Represents 57.5% Of All Reviews Across The World
Google is the clear winner as far as circulation goes, however they are not the only ones in the game.
These the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
52% Of Consumers Trust A Product More If It Has Negative Reviews As Well
We already discussed the positive and negative reviews and their effect on consumers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are positive. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
61% Of Local Businesses Have A Typical Score Of 4 Or 5 Stars
Overall two thirds of companies have good and exceptional ratings. Only 5% of companies have a score listed below three stars.
Source: Brightlocal
US Consumers View "Product Performance" To Be The Most Useful Information In Product Reviews
They focus on different aspects of the shopping experience when individuals read reviews. However according to online review statistics, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of USA clients.
Source: Statista
67% Of Customers Suggest Reviews Are A "Very Crucial" Factor When Selecting A Service Provider
Reviews have a huge effect on their decision when customers have to pick a service provider.
Source: DemandGenReport
Favorable Reviews Motivate 68% Of Consumers To Use A Local Business
Considering that the large majority of customers check out reviews, you would want yours to be appealing to brand-new clients? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Facebook Reviews Impact More Than 50 Percent Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can also influence our purchasing decisions.
According to social reviews data, Facebook impacts more than half of users' purchase choices.
Facebook reviews stats reveal that 4 out of 5 users are most likely to rely on a local business if it has positive reviews.
Source: RevLocal
If A Company Takes Care Of Issues Quickly And Efficiently, 95% Of Disappointed Consumers Will Return To A Company
Clients don't anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday