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53% Of Customers Anticipate Businesses To Respond Within A Week To Negative Reviews
Online review statistics clarify that 63% of consumer reviews go on without a reply. That's too bad, because those businesses are losing clients that way.
Source: Review Trackers
If A Company Takes Care Of Issues Rapidly And Effectively, 95% Of Disappointed Consumers Will Go Back To A Business
Consumers don't expect you to be perfect. When things go wrong, they do expect you to remedy things. If there is absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
88% Of Executives View Reputation Risk As A Top Business Problem
Reputation management statistics indicate a business's reputation doesn't affect simply the customers. Prospective employees also look at ratings and take a look at reviews.
Source: Deloitte
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company
The star score is the first thing customers see. Still, users pay attention to other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States customers.
Source: Statista
Half Of All Millennial's "Constantly" Read Online Reviews For Businesses
Younger individuals know the worth of being informed. User-generated content has an unassailable influence on consumers.
They will recognize what they've been missing out on if businesses stop to consider the power of consumer reviews over millennials. Older individuals are various though, just 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
86 Percent Of Consumers Would Think About Writing A Review For A Business
Your clients are your most important resource, and it's not only because of the money they invest at your business. They will be willing to share it if you provide them a good experience.
Source: Brightlocal
The Typical Review Length Has Actually Gotten 65% Much Shorter Since 2010
Nowadays reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is similar to that of tweet on twitter.
Source: Review Trackers
64 Percent Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30% of consumers who read consumer reviews, concur that it increases their buying confidence.
Companies use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions
Facebook is currently the most popular social media which can also affect our purchasing decisions.
According to social reviews data, Facebook affects more than half of users' purchase decisions.
Facebook reviews stats expose that 4 out of 5 users are most likely to rely on a local business if it has favorable reviews.
Source: RevLocal
Software Reviews Influence Over 98 Percent Of All Buyers
18 percent of software purchasers consider reviews to be an essential factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
Consumer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals opinions before they ever trust what the manufacturer says. The reason, producers' descriptions are basically ads.
Source: Martech Zone