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53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of consumer reviews stay without a reply. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
Favorable Reviews Motivate 68% Of Consumers To Choose Local Businesses
Because the large majority of consumers check out reviews, you'd want yours to be appealing to new clients? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
74 Percent Of Local Businesses Have At Least One Google Review
One review is far from adequate to improve your website's SERP ranking.
Taking a look at online ratings stats, we learnt that a business needs to have a minimum of 40 reviews before consumers "Award" it with a star.
Source: Brightlocal
People Checking Out Reviews On A Mobile Phone Are 127% More Likely To Purchase Than Desktop Users
Mobile users prefer to get things done quicker. Buying decisions are made quickly.
Online reviews are undoubtedly persuasive, yet online marketers have not necessarily come to value the power of them.
Source: Martech Zone
89% Of Customers Review A Companies Replies To Reviews
Not only do most shoppers read the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
73% Of Consumers Think Written Reviews Are More Crucial Than Star And Number Rankings
Online review stats make it clear people aren't pleased with ratings alone.
Consumer reviews make the statistics appear more authentic which is what the prospective clients are looking for. Almost a third of customers state written reviews are the only function that makes them believe the websites' reviews are relevant and useful.
Source: Fan and Fuel
Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing
That's 56 percent of your competition that aren't benefiting from their listing.
While business listings on the significant review platforms are complimentary, a remarkably low number of companies in fact make use of them.
Although we now understand why consumer reviews are so powerful, a lot of businesses apparently don't.
Source: LsaInsider
Software Application Reviews Influence Over 98% Of All Buyers
18% of software application purchasers consider reviews to be an important factor in the purchase procedure. Software application reviews have no impact whatsoever on just 2% of customers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
Only 6% Of Consumers Do Not Trust Consumer Reviews At All
According to client review data, a massive 19% of consumers always trust online reviews and never ever a purchase without reading reviews initially.
Source: Statista
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of businesses doubt the integrity of online reviews. Nevertheless, they realize the enormous effect user scores have on their business. Unfavorable customer or employee reviews can influence 90% of job seekers.
Source: Career Arc
More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70%
One negative review suffices for 35% of a site's visitors to decide not to buy. Three negative reviews can cost a business 59 percent less sales.
Naturally, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Majority Of Customers Will Not Utilize A Business If It Has Less Than A 4 Star Rating
This stat is among lots of that highlight the importance of online ratings. Now that news of consumer satisfaction travels this fast, keeping your customers delighted is more crucial than ever.
57% of consumers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.
11% looked only for services with a perfect five star score.
Source: Brightlocal