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64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who read client reviews, agree that it increases their buying confidence.
Businesses utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
More Than Half Of Consumers Won't Utilize An Organisation If It Has Less Than A 4 Star Rating
This stat is among lots of that show the importance of online ratings. Now that news of consumer satisfaction travels this fast, keeping your customers pleased is more crucial than ever.
57 percent of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
Furthermore, 11 percent looked just for organizations with a best five star score.
Source: Brightlocal
53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of client reviews stay without a response. That's regrettable, since those companies are losing customers that way.
Source: Review Trackers
77% Of Clients Don't Rely On Reviews That Are Older Than Three Months
Customers don't care how great your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that businesses ought to be constantly asking for reviews.
Source: Statuslabs
Software Reviews Impact Over 98% Of All Buyers
18 percent of software application purchasers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review statistics show user-generated material can do wonders in terms of conversions.
A single review can have an enormous impact on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44 percent boost.
Source: RevLocal
61% Of Regional Businesses Have An Average Score Of 4 Or 5 Stars
Generally 2 out of 3 companies have excellent and outstanding scores. Just 5% of companies have a ranking below three stars.
Source: Brightlocal
A One Star Boost In Score Can Lead To A 5% To 9% Boost In Business Earnings
Businesses that treat customers well usually flourish, review websites help make certain of that.
Source: Statuslabs
53% Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's shoppers are wary and want the very best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the buying decision.
Source: Statista
83% Of All Younger Shoppers Were Asked To Post A Review Recently
Of those asked, 80% of consumers did give a review. In general, companies have actually asked 66% of all clients to leave a review on their business.
Source: Brightlocal
91 Percent Of Millennials Have Faith In Online Reviews As Much As Friends And Family
Online review statistics put consumers' reviews as the most credible source of recommendations. Online reviews usually bring the same weight as suggestions from loved ones.
Source: Brightlocal
The Typical Review Length Has Gotten 65% Shorter Since 2010
Recently reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of tweet from twitter.
Source: Review Trackers
70% Of Consumers Prefer To Find Out About A Business By Means Of Reviews And Articles, Rather Than Advertisements
Advertisements are all well and good, but it's worth attempting a different approach also. Reviews are by far the very best method to discover the truth about a service or product.
Source: Statuslabs