60% Of Customers Consult Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is influenced significantly by blogs and reviews on social networks. With males being twice as likely to be influenced than women.

Reviews and score data show individuals value the opinion of peers more than any other material.

Source: Collective Bias

Over Half Of Customers Won't Use A Service If It Has Less Than A 4 Star Score

This stat is among numerous that illustrate the significance of online ratings. Now that news of client fulfillment travels this fast, keeping your customers delighted is more important than ever.

57% of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Moreover, 11 percent looked only for services with an ideal five star rating.

Source: Brightlocal

Online Reviews Impact 67.7% Of Consumer Purchasing Decisions

More than two thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Google Represents 57.5 Percent Of All Reviews Across The Globe

As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

83% Of All Younger Consumers Were Invited To Give A Review Recently

Of those asked, 80% of customers did submit a review. In general, businesses have asked 66% of all clients to post a review on their business.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star score is the first thing customers see. Still, users take notice of other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of United States consumers.

Source: Statista

70% Of Customers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people read many more reviews to get an idea of how the business is in fact doing. Do not depend on that figure alone.

Source: Brightlocal

53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of client reviews go on without a reaction. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

Only 6% Of Consumers Do Not Rely On Customer Reviews At All

According to customer review statistics, a whopping 19% of customers constantly trust online reviews and never a make a purchase without checking out reviews.

Source: Statista

91 Percent Of Millennials Have Confidence In Online Reviews As Much As Family And Friends

Online review stats put consumers' reviews as the most trustworthy source of recommendations. Online reviews usually carry the very same weight as recommendations from family and friends.

Source: Brightlocal

15 Percent Of Consumers Don't Trust Businesses Without Having Online Reviews

No trust indicates no interactions. 15 percent of possible customers will not even think about working with a company they can't find viewpoints about.

Source: Statuslabs

86 Percent Of Customers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the money they invest at your business. If you provide a great experience, they will want to share it.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of consumers who read customer reviews, concur that it increases their purchasing confidence.

Organizations utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista