53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review stats show that 63% of client reviews remain without a response. That's regrettable, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company

The star ranking is the first thing customers see. Still, users focus on other factors also, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of United States customers.

Source: Statista

73 Percent Of Consumers Think Written Reviews Are More Vital Than Star And Number Ratings

Online review stats make it clear individuals aren't pleased with scores alone.

Customer reviews make the statistics appear more authentic which is what the potential customers are looking for. Practically a third of consumers state written reviews are the only function that makes them believe the sites' reviews are helpful and relevant.

Source: Fan and Fuel

89% Of Clients Browse A Businesses Replies To Reviews

Not only do most consumers check out the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a site's visitors to decide not to buy. Three negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70 Percent Of Consumers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. The majority of people read much more reviews to get a clear view of how business is really doing. Don't depend upon that figure alone.

Source: Brightlocal

Customers Might Spend 31% More With A Business That Has Excellent Reviews

Take note of this statistic. The better other users describe your service or product, the more cash you can charge and customer review stats show us exactly how much more.

Source: Martech Zone

Favorable Reviews Motivate 68 Percent Of Consumers To Choose Local Businesses

Given that the vast bulk of customers check out reviews, you'd want yours to be appealing to brand-new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Clients Reading Reviews On A Mobile Phone Are 127% Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done faster. Purchasing decisions are made rapidly.

Online reviews are clearly persuasive, yet online marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

United States Buyers View "Product Performance" To Be The Most Valuable Info In Product Reviews

When individuals read reviews, they focus on different aspects of the shopping experience. However according to online review stats, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of US consumers.

Source: Statista

Only 6% Of Customers Do Not Trust Customer Reviews At All

According to customer review stats, a tremendous 19% of customers always rely on online reviews and never a buy without reading reviews first.

Source: Statista

Reviews Published On Twitter Can Grow Sales By 6.46 Percent

Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo