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Due To The Fact That They Want To Buy A Product Or A Service And Desire To Get The Facts About The Businesses Items And Services, 82 Percent Of Consumers Go To Review Sites.
Users come since they have currently formed a purchase decision. The majority of them (89%) buy within a week of their visit.
Source: RevLocal
88% Of Executives View Reputation Risk As A Top Business Issue
Reputation management stats show a company's reputation does not affect just the customers. Potential employees also look at rankings and read reviews.
Source: Deloitte
52% Of Consumers Trust A Product More If It Has Negative Reviews Also
We already discussed the positive and negative reviews and their effect on consumers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are favorable. Customers anticipate to see some unfavorable reviews.
Source: Capterra
30% Of Clients Feel Favorable To A Business Which Answers Online Reviews
Staying connected with your customers establishes trust. Even something easy like reacting to their reviews and comments can make them feel valued.
As you may anticipate, customers who feel this way are happy to invest more money with a business.
Source: Statuslabs
15% Of Clients Don't Trust Businesses With No Online Reviews
No trust means no interactions. 15% of prospective clients will not even consider doing business with a company they can't discover viewpoints about.
Source: Statuslabs
Reviews Shared On Twitter Can Improve Revenues By 6.46%
Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Services
Leisure and business travelers alike read reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they read reviews 'constantly' or 'very frequently'.
Source: Trust You
More Than Half Of Consumers Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are evidently the more opinionated ones.
Source: Statista
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of United States Consumers
24% of US shoppers consider reviews as 'incredibly influential'.
To show the importance of online reviews and scores, did you know that 81% of consumers will pay more for a product with reviews and those same consumers are likewise willing to accept slower shipping times for such items.
Source: Turntonetworks
67% Of Consumers Say Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider
When customers need to select a solution provider, reviews have a huge influence on their decision.
Source: DemandGenReport
64% Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of consumers who check out customer reviews, agree that it increases their purchasing confidence.
Organizations utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista