Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

53% Of Consumers Expect Businesses To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews go on without a reply. That's regrettable, since those businesses are losing customers that way.

Source: Review Trackers

90% Of Consumers Need Less Than 10 Reviews To Form An Opinion About A Business

You know what individuals state about first impressions?

Users get their impression of your businesses through reviews. Typically through less than 10 of them.

Consider asking your visitors to write one if you don't have reviews on your site.

Source: Martech Zone

88% Of Executives Judge Reputation Risk As A Top Business Concern

Reputation management statistics indicate a company's reputation doesn't affect just the clients. Prospective team members also look at rankings and take a look at reviews.

Source: Deloitte

Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals viewpoints before they ever trust what the manufacturer states. The reason, makers' descriptions are basically ads.

Source: Martech Zone

86% Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most valuable resource, and it's not only because of the money they spend at your business. They will be ready to share it if you offer them an excellent experience.

Source: Brightlocal

If A Company Makes An Effort To Resolve Issues Rapidly And Efficiently, 95% Of Unhappy Clients Will Go Back To A Company

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's absolutely nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

If They Were Asked, 77% Of Consumers Would Undoubtedly Give A Review

More than a 35% would do it to notify others about their customer experience and 24% would undoubtedly direct their review to the company itself.

Over a 26% would want to leave a review to assist other people with their choice making process.

Source: Podium

52% Of Customers Rely On A Product More If It Has Negative Reviews Too

We already touched upon the negative and positive reviews and their impact on customers. However, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. People expect to see some negative reviews.

Source: Capterra

89% Of Customers Read A Companies Responses To Reviews

Not only do many shoppers read the review replies, 30% of them highly value them. Almost 96% read the replies to their own reviews.

Source: Brightlocal

82 Percent Of Consumers Check Out Review Sites Because They Want To Purchase A Service Or A Product And Want To Get The Truth About Business Product Or Services.

Users come since they have actually currently formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit.

Source: RevLocal

Clients Might Invest 31 Percent More With A Business That Has Terrific Reviews

Focus on this statistic. The more detailed other users explain your services or product, the more cash you can charge and consumer review stats reveal to us exactly how much more.

Source: Martech Zone

Reviews Posted On Twitter Can Grow Revenues By 6.46 Percent

Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

61 Percent Of Local Businesses Have An Average Ranking Of 4 To 5 Stars

Generally 2 out of 3 companies have great and awesome rankings. Only 5% of businesses have a score below three stars.

Source: Brightlocal

Visitors Reading Reviews On A Mobile Device Are 127% Most Likely To Buy Than Desktop Users

Mobile users prefer to get things done faster. Purchasing choices are made rapidly.

Online reviews are certainly persuasive, yet marketers have not always come to appreciate the power of them.

Source: Martech Zone

91 Percent Of Millennials Turn To Online Reviews As Much As Friends And Family

Online review statistics place customers' reviews as the most credible source of recommendations. Online reviews normally carry the exact same weight as recommendations from family and friends.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Expert Services

Majority of all individuals in need of an expert service rely on online reviews.

According to online reviews data, 59% used online reviews to pick an attorney or a physician.

Younger people (age 18-35) are much more likely to hire a professional based on online reviews. Only 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

Software Reviews Influence Over 98% Of All Purchasers

18 percent of software buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra