30% Of Customers Feel Favorable To A Company Which Responds To Online Reviews

Staying connected with your consumers establishes trust. Even something easy like responding to their remarks and reviews can make them feel valued.

As you may expect, customers who feel this way are ready to invest more cash with a business.

Source: Statuslabs

64 Percent Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out consumer reviews, concur that it increases their purchasing confidence.

Organizations use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Earnings

Businesses that treat customers honorably generally succeed, review websites help make certain of that.

Source: Statuslabs

Negative Reviews Can Increase Conversion By Up To 85 Percent

It sounds insane, but negative reviews can be a positive driver for users to devote more time on your site. According to online review stats, individuals devote more than 5 times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. A frustrating 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

Only 6% Of Customers Do Not Trust Client Reviews At All

According to customer review stats, a tremendous 19% of customers constantly rely on online reviews and never ever a make a purchase without reading reviews.

Source: Statista

If They Were Asked, 77% Of Customers Would Undoubtedly Submit A Review

More than a 35% would submit a review to notify others about their customer experience and 24% would rather direct their review to the company itself.

Over a 26% would be willing to post a review to help other individuals with their decision making process.

Source: Podium

A Lot Of Best Selling Items Have A Typical Rating Of 4.2 To 4.7

You can't make everybody pleased, which is why perfect 5 star ratings are suspicious. Somebody always has a bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. Often a lower score actually helps your overall score.

According to customer rating statistics, conversion rates begin to decrease as scores rise above 4.7.

Source: Spiegel Research Center

83 Percent Of Customers Don't Rely On Advertising

The conventional channels to reach consumers aren't as influential as they utilized to be. Many users who no longer trust ads pick to pay attention to customers' recommendations online.

Source: Statuslabs

United States Shoppers View "Product Performance" To Be The Most Useful Information In Product Reviews

They focus on various aspects of the shopping experience when people check out reviews. However according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of USA consumers.

Source: Statista

70% Of Customers Choose To Find Out About A Business Through Reviews And Short Articles, Instead Of Advertisements

Ads are all well and good, but it deserves trying a different approach also. Reviews are without a doubt the very best method to discover the truth about a service or product.

Source: Statuslabs

77% Of Users Do Not Trust Reviews That Are Older Than Three Months

Consumers don't care how great your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies need to be continuously asking for reviews.

Source: Statuslabs

Fifty Percent Of All Of The Millennial's "Always" Read Online Reviews For Businesses

More youthful individuals know the worth of being informed. User-generated material has an indisputable impact on customers.

If businesses stop to consider the power of customer reviews over millennials, they will recognize what they've been losing out on. Older individuals are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business

The star score is the first thing customers see. Still, users focus on other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US consumers.

Source: Statista

If A Company Takes Care Of Problems Quickly And Efficiently, 95% Of Disappointed Consumers Will Return To A Company

Clients don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

73% Of Customers Believe Written Reviews Are More Vital Than Star And Number Scores

Online review stats make it clear individuals aren't pleased with scores alone.

Customer reviews make the stats appear more authentic which is what the prospective clients are searching for. Practically a third of consumers say composed reviews are the only feature that makes them believe the websites' reviews are helpful and appropriate.

Source: Fan and Fuel

71% Of Millennials Search Consumer Reviews Of Professional Services

Over half of all individuals in need of a professional service rely on online reviews.

According to online reviews statistics, 59% used online reviews to select a medical professional or a legal representative.

Young people (age 18-35) are a lot more likely to hire an expert based on online reviews. Just 19% of millennials will consider employing a legal representative without any.

Source: Thomson Reuters