More Than Half Of Consumers Won't Use An Organisation If It Has Less Than A 4 Star Rating

This stat is among numerous that highlight the significance of online ratings. Now that news of consumer fulfillment travels this fast, keeping your customers pleased is more vital than ever.

57 percent of consumers have searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked only for services with a perfect five star rating.

Source: Brightlocal

USA Consumers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews

When individuals read reviews, they concentrate on various aspects of the shopping experience. But according to online review statistics, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of USA clients.

Source: Statista

Favorable Reviews Encourage 68% Of Consumers To Choose A Local Business

Considering that the huge majority of consumers read reviews, you would want yours to be enticing to brand-new customers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

91 Percent Of Millennials Have Confidence In Online Reviews As Much As Loved Ones

Online review stats position clients' reviews as the most reliable source of recommendations. Online reviews generally carry the same weight as suggestions from loved ones.

Source: Brightlocal

If They Were Asked, 77% Of Clients Would Undoubtedly Leave A Review

More than a 35% would post a review to notify others about their client encounter and 24% would rather direct their review to the company itself.

Over a 26% would be willing to post a review to assist other people with their choice making process.

Source: Podium

67% Of Customers Admit Reviews Are A "Very Important" Factor When Picking A Service Provider

When clients need to pick a service provider, reviews have a huge influence on their decision.

Source: DemandGenReport

Negative Reviews Can Improve Conversion By Up To 85%

It sounds crazy, but negative reviews can be a positive force for users to devote more time on your site. According to online review data, individuals devote more than five times as long on a site when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

Consumers Reading Reviews On A Mobile Device Are 127% Most Likely To Purchase Than Desktop Users

Mobile users choose to get things done faster. Buying choices are made quickly.

Online reviews are undoubtedly convincing, yet online marketers haven't always come to appreciate the power of them.

Source: Martech Zone

53% Of Americans Consider Item Reviews And Scores As The Most Important Part Of Online Shopping.

Today's buyers are smart and desire the very best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the buying decision.

Source: Statista

61 Percent Of Regional Businesses Have An Average Score Of 4 To 5 Stars

Typically two thirds of companies have good and awesome ratings. Only 5% of businesses have a rating listed below 3 stars.

Source: Brightlocal

64% Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out client reviews, agree that it increases their purchasing confidence.

Businesses use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Customers Could Spend 31% More With A Business That Has Excellent Reviews

Pay attention to this statistic. The more detailed other users explain your services or product, the more money you can charge and customer review stats show us exactly how much more.

Source: Martech Zone

88% Of Executives Regard Reputation Risk As A Leading Business Concern

Reputation management statistics show a company's reputation doesn't affect simply the consumers. Potential team members also take a look at ratings and read reviews.

Source: Deloitte

63.6% Of Consumers Check Out Google To Check For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.

These online review statistics reveal the general appeal of a site can just go so far when it concerns trust.

Source: Review Trackers

53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews

Online review statistics clarify that 63% of consumer reviews stay without a reaction. That's too bad, because those businesses are losing clients that way.

Source: Review Trackers

Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions

Facebook is presently the most popular social media which can also affect our purchasing decisions.

According to social media reviews statistics, Facebook impacts over half of users' purchase decisions.

Facebook reviews stats reveal that four out of five users are most likely to rely on a local business if it has positive reviews.

Source: RevLocal

60% Of Customers Check Out Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is influenced significantly by blogs and reviews on social networks. With men being twice as likely to be influenced than ladies.

Reviews and rating stats show individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

A Lot Of Popular Products Have An Average Rating Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. Somebody always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star scores. Sometimes a lower rating in fact helps your overall rating.

According to customer rating statistics, conversion rates begin to reduce as ratings rise above 4.7.

Source: Spiegel Research Center