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64 Percent Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out client reviews, concur that it increases their buying confidence.
Businesses use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of businesses question the integrity of online reviews. However, they realize the huge effect user ratings have on their business. Unfavorable customer or employee reviews can influence 90% of job seekers.
Source: Career Arc
Reviews Posted On Twitter Can Help Improve Sales By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
Facebook Reviews Impact More Than 50% Of Consumers' Purchasing Decisions
Facebook is currently the most popular social media which can likewise influence our purchasing decisions.
According to social reviews statistics, Facebook affects the majority of users' purchase decisions.
Facebook reviews statistics reveal that 4 out of 5 users are more likely to trust a local business if it has favorable reviews.
Source: RevLocal
82 Percent Of Customers Visit Review Websites Due To The Fact That They Wish To Acquire A Service Or An Item And Want To Get The Truth About The Businesses Products And Services.
Users come due to the fact that they have actually currently formed a buying decision. The majority of them (89%) buy within a week of their visit.
Source: RevLocal
USA Consumers Consider "Product Performance" To Be The Most Valuable Info In Product Reviews
When people read reviews, they focus on various aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American consumers.
Source: Statista
72 Percent Of Customers Will Not Take Action Before They Check Out Some Reviews
No matter how tempting your marketing is, you still need client reviews. There's no other way around it. Customers are still going to hear you out, but they rely on other individuals more.
Source: My Testimonial Engine
88% Of Executives View Reputation Risk As A Leading Business Concern
Reputation management stats suggest a business's reputation doesn't affect simply the clients. Potential employees also look at scores and read reviews.
Source: Deloitte
More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70%
One negative review is enough for 35% of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Many Best Selling Products Have An Average Ranking Of 4.2 To 4.7
You can't make everyone pleased, which is why perfect 5 star rankings are suspicious. Someone always has a bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. In some cases a lower ranking actually helps your overall score.
According to consumer rating stats, conversion rates start to reduce as scores rise above 4.7.
Source: Spiegel Research Center
77% Of Buyers Do Not Trust Reviews That Are Older Than Three Months
Customers don't care how good your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.
Consumers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies should to be continuously requesting reviews.
Source: Statuslabs
89% Of Consumers Review A Businesses Reactions To Reviews
Not only do the majority of consumers read the review replies, 30% of them highly value them. Practically 96% read the replies to their own reviews.
Source: Brightlocal