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30% Of Consumers Feel Comfortable With A Company Which Responds To Online Reviews
Staying connected with your customers creates trust. Even something easy like responding to their reviews and comments can make them feel valued.
As you may expect, customers who feel this way are going to spend more cash with a company.
Source: Statuslabs
When Buying Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Prominent Aspect
Stats reveal that reviews were more helpful than TV advertisements at 37%, social networks at 23% and display ads at 49%.
Source: Statista
74 Percent Of Local Companies Have At Least 1 Google Review
A single review is far from sufficient to improve your website's SERP ranking.
Taking a look at online rankings statistics, we discovered that a company requires to have approximately 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of consumers who check out customer reviews, agree that it increases their buying confidence.
Companies utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
73% Of Customers Believe Customer Reviews Are More Important Than Star And Number Scores
Online review data make it clear people aren't pleased with ratings alone.
Customer reviews make the statistics appear more genuine which is what the prospective customers are trying to find. Almost a third of customers state composed reviews are the only feature that makes them think the websites' reviews are relevant and beneficial.
Source: Fan and Fuel
89% Of Individuals Want To Read Reviews On Their Mobile Phones
Be it through an app or a mobile web browser, customers prefer to read reviews on their mobile phones.
Source: Statista
Because They Want To Purchase A Service Or A Product And Want To Get The Truth About The Businesses Products And Services, 82% Of Consumers Visit Review Websites.
Review websites are places that customers go to get the facts about a service, business or product . Due to the fact that they have actually currently formed a buying decision, users come. The majority of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.
Source: RevLocal
52% Of Consumers Trust A Product More If It Has Negative Reviews Too
We already discussed the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. Customers anticipate to see some unfavorable reviews.
Source: Capterra
More Than 4 Negative Reviews About A Business Or Product May Decrease Sales By 70%
One negative review is enough for 35% of a site's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent less sales.
Of course, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Just 6 Percent Of Customers Do Not Rely On Customer Reviews At All
According to customer review stats, a tremendous 19 percent of customers constantly trust online reviews and never ever a purchase without reading reviews first.
Source: Statista
63.6 Percent Of Customers Check Out Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.
When it comes to trust, these online review stats reveal the general appeal of a site can only go so far.
Source: Review Trackers
Software Application Reviews Influence Over 98% Of All Buyers
18 percent of software buyers consider reviews to be an important factor in the purchase process. Software reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
Consumers Could Invest 31% More With A Business That Has Terrific Reviews
Take notice of this statistic. The better other users explain your service or product, the more money you can charge and consumer review statistics reveal to us precisely how much more.
Source: Martech Zone