95% Of Unhappy Consumers Will Return To A Business If A Company Takes Care Of Issues Rapidly And Efficiently

Clients don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Earnings

Businesses that treat clients well generally flourish, review websites help make sure of that.

Source: Statuslabs

Reviews Posted On Twitter Can Boost Online Sales By 6.46 Percent

Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

89% Of Consumers Like To Read Reviews Using Their Smartphones

Be it by means of an app or a mobile web browser, people today prefer to read reviews on their smart phones.

Source: Statista

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization

The star ranking is the first thing customers see. Still, users focus on other elements too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of US consumers.

Source: Statista

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management stats indicate a company's reputation doesn't affect simply the consumers. Potential employees also look at rankings and take a look at reviews.

Source: Deloitte

More Than Four Negative Reviews About A Company Or Product May Decrease Sales By 70 Percent

One negative review suffices for 35% of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

USA Buyers Consider "Product Performance" To Be The Most Useful Information In Product Reviews

When individuals read reviews, they concentrate on various aspects of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of US consumers.

Source: Statista

90% Of Individuals Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what people state about impressions, right?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

If you do not have reviews on your website, think about asking your visitors to write one.

Source: Martech Zone

74 Percent Of Regional Businesses Have At Least 1 Google Review

A single review is far from sufficient to improve your site's SERP ranking.

Looking at online scores stats, we learnt that a company needs to have at least 40 reviews before people "Award" it with a star.

Source: Brightlocal

Only 6% Of Consumers Don't Trust Client Reviews At All

According to consumer review statistics, a tremendous 19% of customers constantly trust online reviews and never a purchase without checking out reviews first.

Source: Statista

15% Of Visitors Do Not Trust Businesses Without Online Reviews

No trust suggests no interactions. 15 percent of potential clients won't even think about doing business with a business they can't find viewpoints about.

Source: Statuslabs

Facebook Reviews Impact More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is currently the most popular social media which can also influence our purchasing preferences.

According to social media reviews statistics, Facebook impacts the majority of users' purchase choices.

If it has positive reviews, Facebook reviews statistics expose that four out of five users are likely to rely on a local business.

Source: RevLocal

77% Of Users Don't Rely On Reviews That Are Older Than 3 Months

Consumers don't care how excellent your service or product was in the past. Because they are fresh and relevant, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that businesses need to be constantly requesting reviews.

Source: Statuslabs

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Buying Process

Let's say you wish to purchase a brand-new automobile and there are several models which fit your requirements. How do you choose the best one for you? Well, you read online reviews.

With the help of other consumers, you manage to select one that works for you. That's how positive reviews transform consumers into customers.

Source: Consumer Affairs

Google Accounts For 57.5 Percent Of All Reviews Across The Globe

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These are the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers