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When Buying Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Influential Factor
Stats reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
91 Percent Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review statistics position customers' reviews as the most credible source of recommendations. Online reviews usually carry the exact same weight as suggestions from loved ones.
Source: Brightlocal
Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are complimentary, a remarkably low number of businesses actually use them.
Although we now understand why customer reviews are so effective, most businesses apparently don't.
Source: LsaInsider
53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review stats show that 63% of customer reviews go on without a reply. That's regrettable, since those companies are losing consumers that way.
Source: Review Trackers
Positive Reviews Motivate 68% Of Customers To Choose A Local Business
Considering that the huge majority of consumers check out reviews, you would want yours to be appealing to brand-new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Earnings
Businesses that treat consumers well usually succeed, review sites help make certain of that.
Source: Statuslabs
USA Consumers Regard "Product Performance" To Be The Most Useful Info In Product Reviews
When people read reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American consumers.
Source: Statista
98% Of Yelp's Website Visitors Purchased From A Business They Found On The Website
Usually, 142 million consumers check out Yelp every month. This is as excellent a time as any if you haven't declared your totally free Yelp business page.
Source: RevLocal
30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews
Communicating with your clients establishes trust. Even something easy like responding to their reviews and remarks can make them feel valued.
As you might anticipate, customers who feel this way are going to invest more cash with a company.
Source: Statuslabs
61 Percent Of Local Businesses Have An Average Score Of 4 Or 5 Stars
Typically two thirds of businesses have outstanding and awesome rankings. Only 5% of companies have a ranking below three stars.
Source: Brightlocal
89% Of Shoppers Choose To Read Reviews Using Their Smart Devices
Be it through an app or a mobile internet browser, everyday people prefer to read reviews on their smart phones.
Source: Statista