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If A Company Handles Problems Quickly And Efficiently, 95% Of Disappointed Clients Will Go Back To A Business
Clients don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
63.6% Of Consumers Visit Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
When it comes to trust, these online review stats reveal the basic appeal of a website can only go so far.
Source: Review Trackers
Over Half Of Customers Aged 25-34 Posted Reviews
According to Statista, the younger generations are seemingly the more vocal ones.
Source: Statista
Reviews Posted On Twitter Can Help Increase Revenues By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the negative and positive reviews and their effect on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. People expect to see some negative reviews.
Source: Capterra
Favorable Reviews Motivate 68 Percent Of Consumers To Choose A Local Business
Since the vast majority of customers read reviews, you would want yours to be appealing to new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Only 6% Of Consumers Do Not Rely On Consumer Reviews At All
According to client review statistics, a massive 19% of customers always rely on online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
91 Percent Of Millennials Have Faith In Online Reviews As Much As Friends And Family
Online review statistics position consumers' reviews as the most trustworthy source of suggestions. Online reviews typically carry the exact same weight as suggestions from loved ones.
Source: Brightlocal
70 Percent Of Consumers Prefer To Discover A Business Via Short Articles And Reviews, Rather Than Advertisements
Ads are all well and good, however it's worth attempting a different approach as well. Reviews are without a doubt the best way to discover the truth about a product or service.
Source: Statuslabs
53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics clarify that 63% of client reviews go on without a reaction. That's too bad, because those companies are losing consumers that way.
Source: Review Trackers
64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of customers who read client reviews, agree that it increases their purchasing confidence.
Businesses use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
One-half Of All Of The Millennial's "Always" Read Online Reviews For Companies
More youthful people understand the value of being informed. User-generated material has an indisputable effect on consumers.
If businesses think of the power of customer reviews over millennials, they will realize what they've been missing out on. Older individuals are different though, just 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
A Single Business Review Can Raise Its Conversions By 10 Percent
Online review stats reveal user-generated content can do miracles in terms of conversions.
A single review can have a substantial influence on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. 2 hundred can provide an astonishing 44% boost.
Source: RevLocal
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Use A Company
This stat is one of many that show the significance of online scores. Now that news of client fulfillment travels this quick, keeping your clients delighted is more vital than ever.
57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.
Furthermore, 11 percent looked just for businesses with a perfect five star ranking.
Source: Brightlocal