88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management stats show a business's reputation doesn't affect just the consumers. Prospective employees likewise look at ratings and read reviews.

Source: Deloitte

77% Of Clients Would Most Likely Submit A Review If They Were Asked

More than a 35% would leave a review to educate others about their customer experience and 24% would likely direct their review to the company itself.

Over a 26% would want to give a review to assist other individuals with their decision making process.

Source: Podium

89% Of Consumers Like To Read Reviews Using Their Mobile Devices

Be it via an app or a mobile browser, consumers choose to read reviews on their mobile phones.

Source: Statista

Google Accounts For 57.5% Of All Reviews Throughout The World

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

Here's the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

The Typical Review Length Has Gotten 65% Much Shorter Since 2010

Recently reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of tweet on twitter.

Source: Review Trackers

77% Of Individuals Do Not Trust Reviews That Are Older Than 3 Months

Clients don't care how great your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that businesses ought to be continuously asking for reviews.

Source: Statuslabs

If A Company Makes An Effort To Fix Problems Rapidly And Effectively, 95% Of Unhappy Clients Will Return To A Business

Customers do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Just 44 Percent Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are complimentary, a surprisingly low number of companies actually make use of them.

Although we now understand why customer reviews are so effective, most businesses obviously do not.

Source: LsaInsider

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they've gone to a vendor. Online review trends show people prefer to comment if they had a positive experience, instead of a average or negative one.

Source: Brightlocal

If It Has Less Than A 4 Star Score, More Than Half Of Customers Won't Utilize A Company

This stat is one of lots of that highlight the importance of online ratings. Now that news of customer complete satisfaction travels this fast, keeping your consumers pleased is more vital than ever.

57% of customers have actually searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for companies with an ideal five star score.

Source: Brightlocal

More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70 Percent

One negative review suffices for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone