If A Business Handles Problems Quickly And Effectively, 95% Of Unsatisfied Customers Will Go Back To A Business

Consumers don't expect you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their number and recency as well.

The share of customers, who take notice of the variety of reviews is presently at 46 percent.

Source: Brightlocal

89% Of Consumers Browse A Companies Replies To Reviews

Not only do the majority of consumers read the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.

Source: Brightlocal

Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise affect our purchasing decisions.

According to social reviews stats, Facebook affects over half of users' purchase decisions.

If it has favorable reviews, Facebook reviews statistics reveal that four out of 5 users are likely to rely on a local business.

Source: RevLocal

More Than Half Of Customers Won't Utilize A Service If It Has Less Than A 4 Star Rating

This stat is among numerous that show the significance of online ratings. Now that news of consumer satisfaction travels this fast, keeping your consumers happy is more crucial than ever.

57% of consumers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for services with an ideal five star rating.

Source: Brightlocal

83% Of All Young Buyers Were Asked To Post A Review Recently

Of those asked, 80% of customers did leave a review. In general, businesses have actually asked 66% of all clients to leave a review on their company.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services

Leisure and business travelers alike read reviews to form a viewpoint. Business travelers check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they read reviews 'constantly' or 'extremely frequently'.

Source: Trust You

Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

30% Of Clients Feel Comfortable With A Business Which Responds To Online Reviews

Corresponding with your customers builds their trust. Even something easy like reacting to their reviews and comments can make them feel appreciated.

As you might anticipate, clients who feel this way are going to invest more money with a company.

Source: Statuslabs

77% Of Users Don't Trust Reviews That Are Older Than 3 Months

Consumers don't care how excellent your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that companies ought to be continuously asking for reviews.

Source: Statuslabs

89% Of Clients Choose To Read Reviews On Their Mobile Devices

Be it through an app or a mobile internet browser, clients choose to read reviews on their mobile phones.

Source: Statista

70% Of Consumers Choose To Learn About A Business Via Reviews And Short Articles, Instead Of Advertisements

Advertisements are all well and good, however it deserves trying a different approach too. Reviews are without a doubt the very best method to discover the truth about a service or product.

Source: Statuslabs

Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the producer states. The reason, producers' descriptions are basically ads.

Source: Martech Zone