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This Is What Your Customer Receives
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Use An Organisation
This stat is one of numerous that highlight the importance of online ratings. Now that news of customer fulfillment travels this fast, keeping your customers delighted is more vital than ever.
57 percent of customers have searched for business with more than four stars in 2018, which is up from 48 percent in 2017.
Moreover, 11% looked just for businesses with a best five star rating.
Source: Brightlocal
Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions
Facebook is currently the most popular social network which can also affect our purchasing preferences.
According to social media reviews stats, Facebook affects the majority of users' purchase decisions.
If it has favorable reviews, Facebook reviews statistics reveal that 4 out of 5 users are most likely to trust a local business.
Source: RevLocal
91% Of Millennials Rely On Online Reviews As Much As Family And Friends
Online review statistics position customers' reviews as the most credible source of recommendations. Online reviews usually carry the exact same weight as recommendations from family and friends.
Source: Brightlocal
89% Of Customers Browse A Businesses Replies To Reviews
Not only do the majority of shoppers check out the review replies, 30% of them hold them in high regard. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
Due To The Fact That They Want To Acquire A Service Or A Product And Want To Get The Truth About The Businesses Products And Services, 82% Of Consumers Visit Review Websites.
Review sites are locations that customers go to get the truth about a service, business or item . Since they have currently formed a buying decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29% do so within 24 hours.
Source: RevLocal
86% Of Consumers Would Consider Writing A Review For A Business
Your consumers are your most important resource, and it's not just because of the cash they invest at your business. If you give them a good experience, they will want to share it.
Source: Brightlocal
Customers Could Invest 31% More With A Business That Has Excellent Reviews
Pay attention to this statistic. The more detailed other users explain your product or service, the more money you can charge and consumer review stats show us exactly how much more.
Source: Martech Zone
Positive Reviews Motivate 68 Percent Of Customers To Choose Local Businesses
Considering that the large majority of customers read reviews, you'd want yours to be appealing to brand-new clients, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
63.6 Percent Of Customers Visit Google To Look For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
These online review statistics reveal the general appeal of a website can only presume when it concerns trust.
Source: Review Trackers
88% Of Executives Consider Reputation Risk As A Leading Business Issue
Reputation management statistics show a business's reputation doesn't affect just the consumers. Prospective employees also take a look at scores and read reviews.
Source: Deloitte
90 Percent Of Individuals Need Less Than 10 Reviews To Form An Opinion About A Business
You know what people say about first impressions?
Users get their first impression of your businesses through reviews. Usually through less than 10 of them.
If you don't have reviews on your website, think about asking your visitors to write one.
Source: Martech Zone
A One Star Increase In Score Can Result In A 5% To 9% Boost In Business Earnings
Businesses that treat customers fairly usually flourish, review websites help ensure of that.
Source: Statuslabs