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91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies question the integrity of online reviews. Nevertheless, they realize the huge effect user scores have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
70 Percent Of Customers Choose To Discover A Business By Means Of Short Articles And Reviews, Instead Of Advertisements
Ads are all well and good, but it's worth attempting a different approach also. Reviews are by far the best method to discover the truth about a product or service.
Source: Statuslabs
86 Percent Of Consumers Would Think About Writing A Review For A Business
Your consumers are your most important resource, and it's not only because of the cash they spend at your business. They will be willing to share it if you offer them a good experience.
Source: Brightlocal
63.6 Percent Of Customers Visit Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.
When it comes to trust, these online review statistics show the basic appeal of a site can only go so far.
Source: Review Trackers
74% Of Local Companies Have At Least 1 Google Review
One review is far from sufficient to improve your site's SERP ranking.
Looking at online rankings stats, we learnt that a company requires to have a minimum of 40 reviews before customers "Award" it with a star.
Source: Brightlocal
83 Percent Of Consumers Don't Trust Advertising
The conventional channels to reach consumers aren't as prominent as they utilized to be. A lot of users who no longer trust advertisements choose to pay attention to clients' recommendations online.
Source: Statuslabs
64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who check out consumer reviews, concur that it increases their purchasing confidence.
Companies use the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
95% Of Unhappy Clients Will Return To A Business If A Business Takes Care Of Issues Rapidly And Effectively
Customers do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
67% Of Customers Claim Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider
Reviews have a huge impact on their decision when customers have to select a service provider.
Source: DemandGenReport
Most Local Companies Have Approximately 39 Google Reviews
Individuals like to share their experience after they've visited a supplier. Online review trends reveal people choose to comment if they had a positive experience, rather than a unfavorable or mediocre one.
Source: Brightlocal
83% Of All Young Clients Were Asked To Leave A Review Recently
Of those invited, 80% of customers did post a review. In general, companies have asked 66% of all clients to leave a review on their company.
Source: Brightlocal
73 Percent Of Customers Think Written Reviews Are More Vital Than Star And Number Scores
Online review statistics make it clear people aren't pleased with ratings alone.
Customer reviews make the statistics appear more genuine which is what the prospective customers are looking for. Nearly a 3rd of consumers say composed reviews are the only function that makes them believe the sites' reviews are helpful and pertinent.
Source: Fan and Fuel