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61 Percent Of Local Businesses Have A Typical Rating Of 4 To 5 Stars
Typically two-thirds of businesses have excellent and awesome rankings. Only 5% of businesses have a score listed below 3 stars.
Source: Brightlocal
A One Star Increase In Rating Can Lead To A 5% To 9% Increase In Business Profits
Businesses that treat customers well normally prosper, review sites help ensure of that.
Source: Statuslabs
67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Picking A Solution Provider
When clients have to select a solution provider, reviews have a massive influence on their decision.
Source: DemandGenReport
95% Of Disappointed Customers Will Go Back To A Company If A Business Manages To Fix Problems Rapidly And Effectively
Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. If there is absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
53% Of Customers Expect Companies To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of client reviews remain without a reply. That's too bad, since those companies are losing customers that way.
Source: Review Trackers
A Solitary Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated material can do miracles in terms of conversions.
A single review can have a huge influence on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44% boost.
Source: RevLocal
15% Of Buyers Don't Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of possible customers won't even think about working with a business they can't discover opinions about.
Source: Statuslabs
86 Percent Of Customers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not only because of the money they spend at your business. They will be prepared to share it if you offer them an excellent experience.
Source: Brightlocal
If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use A Service
This stat is among many that highlight the significance of online scores. Now that news of consumer satisfaction travels this quick, keeping your clients pleased is more crucial than ever.
57% of consumers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
11% looked only for companies with a perfect five star ranking.
Source: Brightlocal
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of USA Customers
24% of US shoppers consider reviews as 'exceptionally influential'.
To illustrate the importance of online reviews and rankings, did you understand that 81% of consumers will pay more for an item with reviews and those same consumers are likewise willing to accept slower shipping times for such products.
Source: Turntonetworks
83% Of All Younger Consumers Were Asked To Give A Review Recently
Of those asked, 80% of consumers did submit a review. Overall, businesses have asked 66% of all clients to give a review on their business.
Source: Brightlocal