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30% Of Clients Feel Positive About A Company Which Reacts To Online Reviews
Staying connected with your consumers develops trust. Even something as basic as responding to their reviews and remarks can make them feel valued.
As you may anticipate, clients who feel this way are more willing to spend more money with a business.
Source: Statuslabs
90 Percent Of Site Visitors Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what individuals say about first impressions?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
If you don't have reviews on your website, think about asking your visitors to write one.
Source: Martech Zone
Unfavorable Reviews Can Boost Conversion By Up To 85 Percent
It sounds insane, but negative reviews can be a positive force for users to spend more time on your website. According to online review statistics, people devote more than 5 times as long on a website when they check out negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. A frustrating 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
Most Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've visited a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, instead of a mediocre or unfavorable one.
Source: Brightlocal
Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is currently the most popular social network which can also influence our purchasing decisions.
According to social reviews data, Facebook affects more than half of users' purchase choices.
Facebook reviews stats reveal that four out of five users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Consumers Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done faster. Therefore, purchasing decisions are made rapidly.
Online reviews are clearly persuasive, yet online marketers haven't always come to appreciate the power of them.
Source: Martech Zone
United States Consumers View "Product Performance" To Be The Most Useful Info In Product Reviews
When people read reviews, they focus on various elements of the shopping experience. However according to online review stats, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of US clients.
Source: Statista
63.6 Percent Of Consumers Check Out Google To Look For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.
These online review stats reveal the basic popularity of a website can only presume when it pertains to trust.
Source: Review Trackers
If They Were Asked, 77% Of Clients Would Likely Post A Review
More than a 35% would post a review to advise others about their customer experience and 24% would definitely direct their review to the company itself.
Over a 26% would want to give a review to assist other individuals with their decision making process.
Source: Podium
Reviews Published On Twitter Can Help Increase Revenues By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
Fifty Percent Of All Of The Millennial's "Always" Check Out Online Reviews For Businesses
Younger individuals know the worth of being informed. User-generated content has an indisputable influence on consumers.
If businesses think of the power of customer reviews over millennials, they will realize what they've been losing out on. Older people are different though, only 6% of people aged 55 or older read reviews.
Source: Brightlocal
53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review stats prove that 63% of client reviews go on without a reply. That's regrettable, since those companies are losing consumers that way.
Source: Review Trackers
88% Of Executives Judge Reputation Risk As A Top Business Issue
Reputation management statistics suggest a business's reputation does not affect just the clients. Potential employees also take a look at ratings and read reviews.
Source: Deloitte
77% Of Customers Do Not Trust Reviews That Are Older Than 3 Months
Customers don't care how great your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.
Consumers know businesses lose their touch all the time, which is why most of them find older reviews unimportant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs