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91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics place consumers' reviews as the most reliable source of recommendations. Online reviews generally carry the exact same weight as guidance from family and friends.
Source: Brightlocal
53% Of Customers Expect Companies To Reply Within A Week To Negative Reviews
Online review statistics clarify that 63% of client reviews stay without a response. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
95% Of Unhappy Consumers Will Return To A Company If A Company Takes Care Of Issues Rapidly And Efficiently
Clients don't expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
15 Percent Of Users Don't Trust Businesses With No Online Reviews
No trust indicates no interactions. 15% of possible clients won't even think about working with a business they can't discover opinions about.
Source: Statuslabs
The Majority Of Best Selling Items Have A Typical Rating Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. Someone always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. In some cases a lower score really helps your overall rating.
According to consumer rating statistics, conversion rates start to reduce as scores rise above 4.7.
Source: Spiegel Research Center
88% Of Executives Regard Reputation Risk As A Top Business Issue
Reputation management statistics show a company's reputation does not affect just the consumers. Prospective employees likewise take a look at scores and take a look at reviews.
Source: Deloitte
Favorable Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses
Because the vast bulk of customers check out reviews, you'd want yours to be appealing to brand-new clients? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
83% Of Consumers Don't Trust Advertising
The standard channels to reach clients aren't as prominent as they utilized to be. The majority of users who no longer trust ads choose to pay attention to consumers' recommendations online.
Source: Statuslabs
98% Of Yelp's Site Visitors Bought From A Business They Found On The Website
Usually, 142 million consumers check out Yelp every month. This is as excellent a time as any if you haven't claimed your totally free Yelp business page.
Source: RevLocal
Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social media which can also influence our purchasing decisions.
According to social media reviews statistics, Facebook affects more than half of users' purchase choices.
Facebook reviews statistics reveal that 4 out of 5 users are most likely to rely on a local business if it has positive reviews.
Source: RevLocal
Consumers Could Invest 31 Percent More With A Business That Has Excellent Reviews
Take notice of this statistic. The more detailed other users explain your services or product, the more cash you can charge and consumer review stats show us exactly how much more.
Source: Martech Zone
49% Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision
Customers value not just the quality or nature of the reviews, however they consider their quantity and recency also.
The share of consumers, who take notice of the number of reviews is presently at 46 percent.
Source: Brightlocal
52% Of Consumers Rely On A Product More If It Has Negative Reviews Also
We already touched upon the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. Customers anticipate to see some unfavorable reviews.
Source: Capterra
The Typical Review Length Has Gotten 65% Shorter Since 2010
Lately reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is comparable to that of a tweet.
Source: Review Trackers