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89% Of Customers Review A Companies Replies To Reviews
Not only do a lot of consumers check out the review replies, 30% of them value them highly. Almost 96% read the responses to their own reviews.
Source: Brightlocal
53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews
Online review stats reveal that 63% of customer reviews go on without a response. That's too bad, since those companies are losing customers that way.
Source: Review Trackers
64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who read customer reviews, concur that it increases their purchasing confidence.
Companies use the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
73% Of Customers Think Customer Reviews Are More Crucial Than Star And Number Scores
Online review stats make it clear people aren't pleased with ratings alone.
Client reviews make the statistics appear more genuine which is what the potential consumers are trying to find. Practically a third of consumers say written reviews are the only function that makes them think the websites' reviews are appropriate and helpful.
Source: Fan and Fuel
88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices
Data reveal that reviews were more beneficial than Television ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
A One Star Boost In Score Can Result In A 5% To 9% Boost In Business Earnings
Businesses that treat customers fairly usually flourish, review sites help make certain of that.
Source: Statuslabs
Reviews Published On Twitter Can Improve Sales By 6.46%
Online review statistics show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
Just 44% Of Local Companies Have Actually Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't benefiting from their listing.
While business listings on the significant review platforms are free, a remarkably low number of businesses actually utilize them.
Although we now know why client reviews are so effective, most businesses apparently do not.
Source: LsaInsider
If A Business Handles Problems Quickly And Efficiently, 95% Of Dissatisfied Consumers Will Go Back To A Company
Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
71% Of Millennials Browse Consumer Reviews Of Expert Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to pick a medical professional or a lawyer.
Younger people (age 18-35) are much more inclined to hire a professional based on online reviews. Just 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
52% Of Consumers Trust A Product More If It Has Negative Reviews Too
We already discussed the negative and positive reviews and their result on customers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are phony. People expect to see some negative reviews.
Source: Capterra
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and desire the best bang for their buck. It's no wonder that they consider reading reviews as a big part of the buying decision.
Source: Statista
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization
The star rating is the first thing customers see. Still, users take notice of other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA customers.
Source: Statista