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72 Percent Of Consumers Will Not Take Action Unless They Read Some Reviews
Irrespective of how alluring your marketing is, you still need consumer reviews. There's no other way around it. Customers are still going to hear you out, but they trust other people more.
Source: My Testimonial Engine
Over Half Of Customers Won't Utilize A Company If It Has Less Than A 4 Star Ranking
This stat is one of lots of that illustrate the value of online scores. Now that news of customer satisfaction travels this quick, keeping your customers happy is more vital than ever.
57% of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11% looked just for businesses with an ideal five star score.
Source: Brightlocal
83% Of All Young Shoppers Were Asked To Leave A Review Recently
Of those invited, 80% of customers did give a review. In general, businesses have asked 66% of all consumers to leave a review on their business.
Source: Brightlocal
67% Of Customers Say Reviews Are A "Very Important" Factor When Selecting A Service Provider
Reviews have an enormous impact on their decision when consumers have to pick a solution provider.
Source: DemandGenReport
95% Of Unsatisfied Clients Will Return To A Company If A Company Makes An Effort To Solve Issues Rapidly And Efficiently
Clients do not expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
The Typical Review Word Count Has Become 65% Shorter Since 2010
Now a days reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of tweet on twitter.
Source: Review Trackers
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers read approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they check out reviews 'always' or 'very frequently'.
Source: Trust You
49% Of Consumers Consider The Number Of Online Reviews As An Important Consideration Of Their Buying Decision
Customers value not just the quality or nature of the reviews, however they consider their number and recency too.
The share of customers, who focus on the number of reviews is currently at 46%.
Source: Brightlocal
91% Of Millennials Have Faith In Online Reviews As Much As Friends And Family
Online review stats position customers' reviews as the most credible source of recommendations. Online reviews typically bring the exact same weight as suggestions from family and friends.
Source: Brightlocal
53% Of Consumers Anticipate Businesses To Reply Within A Week To Negative Reviews
Online review statistics clarify that 63% of client reviews go on without a reply. That's regrettable, because those businesses are losing consumers that way.
Source: Review Trackers
73% Of Customers Believe Customer Reviews Are More Vital Than Star And Number Scores
Online review data make it clear people aren't pleased with ratings alone.
Written reviews make the statistics appear more authentic which is what the potential consumers are searching for. Practically a 3rd of consumers state composed reviews are the only feature that makes them think the websites' reviews are pertinent and beneficial.
Source: Fan and Fuel