30% Of Consumers Feel Positive About A Company Which Answers Online Reviews

Corresponding with your consumers builds their trust. Even something like responding to their reviews and remarks can make them feel appreciated.

As you may anticipate, customers who feel this way are happy to spend more money with a company.

Source: Statuslabs

Negative Reviews Can Boost Conversion By Up To 85%

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your website. According to online review data, individuals spend more than five times as long on a site when they check out negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. A frustrating 95% suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

53% Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of Online Shopping.

Today's shoppers are wary and desire the very best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista

89% Of Consumers Read A Businesses Reactions To Reviews

Not only do most consumers check out the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.

Source: Brightlocal

A One Star Boost In Ranking Can Result In A 5% To 9% Increase In Business Revenue

Businesses that treat consumers fairly generally succeed, review sites help make sure of that.

Source: Statuslabs

The Majority Of Clients Aged 25 To 34 Wrote Reviews

According to Statista, the more youthful generations are obviously the more opinionated ones.

Source: Statista

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of companies doubt the integrity of online reviews. However, they understand the enormous impact user ratings have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

67% Of Consumers Suggest Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider

When customers need to choose a service provider, reviews have a huge influence on their decision.

Source: DemandGenReport

More Than 4 Negative Reviews About A Business Or Service May Decrease Sales By 70%

One negative review suffices for 35 percent of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Naturally, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

72% Of Consumers Will Not Take Action Unless They Check Out Some Reviews

Regardless of how eye-catching your marketing is, you still need client reviews. There is no way around it. Clients are still ready to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

77% Of Clients Would Definitely Submit A Review If They Were Asked

More than a 35% would do it to notify others about their client encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would want to submit a review to help other people with their choice making process.

Source: Podium

Only 6% Of Consumers Do Not Rely On Consumer Reviews At All

According to consumer review data, a whopping 19 percent of customers constantly trust online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website

Typically, 142 million consumers visit Yelp on a monthly basis. This is as good a time as any if you haven't claimed your free Yelp business page.

Source: RevLocal

53% Of Consumers Expect Businesses To Answer Back Within A Week To Negative Reviews

Online review stats prove that 63% of consumer reviews remain without a reaction. That's regrettable, since those businesses are losing clients that way.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star rating is the first thing consumers see. Still, users pay attention to other elements too, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American consumers.

Source: Statista