71% Of Millennials Browse Consumer Reviews Of Professional Services

Majority of all people in need of a professional service turn to online reviews.

According to online reviews data, 59% used online reviews to choose a legal representative or a doctor.

Young people (age 18-35) are much more likely to work with an expert based upon online reviews. Just 19% of millennials will consider employing a lawyer without any.

Source: Thomson Reuters

Software Reviews Impact Over 98 Percent Of All Purchasers

18% of software application buyers consider reviews to be an essential factor in the purchase process. Software reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

83% Of Customers Do Not Trust Advertising

The traditional channels to reach clients aren't as prominent as they used to be. A lot of users who no longer trust advertisements select to focus on clients' suggestions online.

Source: Statuslabs

More Than 4 Negative Reviews About A Company Or Service Might Reduce Sales By 70%

One negative review suffices for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

89% Of Consumers Browse A Businesses Reactions To Reviews

Not only do most clients read the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.

Source: Brightlocal

30% Of Clients Feel Comfortable With A Business Which Responds To Online Reviews

Corresponding with your consumers builds their trust. Even something like reacting to their reviews and remarks can make them feel appreciated.

As you may anticipate, clients who feel this way are happy to invest more money with a company.

Source: Statuslabs

89% Of Consumers Prefer To Read Reviews On Their Smart Devices

Be it through an app or a mobile internet browser, clients choose to read reviews on their mobile phones.

Source: Statista

95% Of Unhappy Consumers Will Return To A Business If A Company Manages To Resolve Issues Quickly And Efficiently

Clients don't expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

70 Percent Of Consumers Prefer To Discover A Business Through Articles And Reviews, Rather Than Ads

Advertisements are all well and good, but it deserves attempting a different approach as well. Reviews are by far the very best method to find the truth about a service or product.

Source: Statuslabs

83% Of All Younger Buyers Were Invited To Post A Review Recently

Of those asked, 80% of consumers did submit a review. Overall, businesses have actually asked 66% of all customers to post a review on their business.

Source: Brightlocal

Due To The Fact That They Desire To Purchase An Item Or A Service And Desire To Get The Truth About The Businesses Items And Services, 82% Of Consumers Visit Review Sites.

Review websites are locations that people go to get the truth about a item, business or service . Due to the fact that they have currently formed a purchase decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

A One Star Increase In Score Can Result In A 5% To 9% Increase In Business Earnings

Businesses that treat customers fairly generally succeed, review websites help ensure of that.

Source: Statuslabs

A Lot Of Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've gone to a vendor. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a mediocre or negative one.

Source: Brightlocal

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds insane, however negative reviews can be a positive factor for users to spend more time on your site. According to online review stats, people spend more than 5 times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

Fifty Percent Of All Of The Millennial's "Always" Read Online Reviews For Businesses

Younger individuals know the value of being informed. User-generated content has an indisputable impact on customers.

They will realize what they've been missing out on if businesses stop to consider the power of consumer reviews over millennials. Older people are different though, only 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Top Business Issue

Reputation management stats suggest a business's reputation doesn't affect just the clients. Prospective employees likewise take a look at scores and read reviews.

Source: Deloitte

77% Of Clients Don't Rely On Reviews That Are Older Than 3 Months

Customers don't care how excellent your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.

It is for this reason that companies should to be continuously requesting reviews.

Source: Statuslabs