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72 Percent Of Clients Won't Take Action Before They Read Some Reviews
Irrespective of how eye-catching your marketing is, you still require consumer reviews. There is no other way around it. Consumers are still ready to hear you out, but they rely on other people more.
Source: My Testimonial Engine
Favorable Reviews Encourage 68% Of Consumers To Choose A Local Business
Given that the huge bulk of customers read reviews, you'd want yours to be appealing to brand-new clients, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
88% Of Executives Consider Reputation Risk As A Top Business Issue
Reputation management statistics suggest a business's reputation doesn't affect simply the consumers. Potential team members likewise take a look at scores and read reviews.
Source: Deloitte
Negative Reviews Can Improve Conversion By As Much As 85%
It sounds insane, but negative reviews can be a positive force for users to devote more time on your site. According to online review stats, people spend more than 5 times as long on a site when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of United States Clients
24% of US consumers consider reviews as 'incredibly influential'.
To illustrate the significance of online reviews and scores, did you understand that 81% of consumers will pay more for an item with reviews and those same consumers are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
98% Of Yelp's Website Visitors Bought From A Business They Found On The Website
Typically, 142 million consumers check out Yelp monthly. This is as great a time as any if you haven't claimed your complimentary Yelp business page.
Source: RevLocal
30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews
Corresponding with your clients creates trust. Even something easy like reacting to their comments and reviews can make them feel valued.
As you may expect, clients who feel this way are going to spend more cash with a business.
Source: Statuslabs
71% Of Millennials Browse Consumer Reviews Of Professional Services
Over half of all people in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to select an attorney or a physician.
Young people (age 18-35) are much more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about employing a lawyer without any.
Source: Thomson Reuters
More Than Four Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to decide not to buy. Three negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics show that 63% of consumer reviews stay without a response. That's too bad, because those companies are losing consumers that way.
Source: Review Trackers
67% Of Customers Say Reviews Are A "Very Crucial" Factor When Selecting A Service Provider
When customers have to choose a service provider, reviews have an enormous impact on their decision.
Source: DemandGenReport
Software Application Reviews Influence Over 98 Percent Of All Buyers
18% of software application buyers consider reviews to be an essential factor in the purchase procedure. Software reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra