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67% Of Customers Admit Reviews Are A "Extremely Crucial" Factor When Picking A Service Provider
Reviews have an enormous effect on their decision when customers have to pick a solution provider.
Source: DemandGenReport
15 Percent Of Customers Do Not Trust Businesses Without Any Online Reviews
No trust implies no interactions. 15% of prospective clients won't even consider doing business with a business they can't discover opinions about.
Source: Statuslabs
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company
The star rating is the first thing consumers see. Still, users pay attention to other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of USA customers.
Source: Statista
One-half Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses
More youthful individuals understand the value of being informed. User-generated material has an indisputable influence on customers.
They will recognize what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older individuals are various though, only 6% of people aged 55 or older read reviews.
Source: Brightlocal
Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing
That's 56% of your competition that aren't benefiting from their listing.
While business listings on the major review platforms are complimentary, a remarkably low number of companies in fact make use of them.
Although we now understand why consumer reviews are so effective, a lot of businesses apparently don't.
Source: LsaInsider
People Reading Reviews On A Mobile Device Are 127 Percent More Likely To Purchase Than Desktop Users
Mobile users choose to get things done quicker. For that reason, buying choices are made quickly.
Online reviews are clearly persuasive, yet marketers have not necessarily come to appreciate the power of them.
Source: Martech Zone
A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Profits
Businesses that treat customers well normally flourish, review sites help ensure of that.
Source: Statuslabs
77% Of Consumers Do Not Trust Reviews That Are Older Than Three Months
Clients don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.
Consumers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies need to be continuously requesting reviews.
Source: Statuslabs
Only 6 Percent Of Consumers Don't Trust Consumer Reviews At All
According to customer review statistics, a tremendous 19% of customers constantly rely on online reviews and never ever a make a purchase without checking out reviews first.
Source: Statista
91% Of Millennials Rely On Online Reviews As Much As Family And Friends
Online review statistics position customers' reviews as the most credible source of suggestions. Online reviews generally carry the very same weight as advice from loved ones.
Source: Brightlocal
Unfavorable Reviews Can Increase Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive driver for users to devote more time on your site. According to online review statistics, people spend more than five times as long on a website when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or faked reviews if there aren't any negative ones.
Source: Reevoo