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30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews
Communicating with your consumers develops trust. Even something as simple as responding to their reviews and comments can make them feel valued.
As you might anticipate, customers who feel this way are going to spend more money with a company.
Source: Statuslabs
70% Of Consumers Choose To Find Out About A Business Through Reviews And Posts, Instead Of Advertisements
Ads are all well and good, but it's worth trying a different approach as well. Reviews are by far the very best method to find the truth about a service or product.
Source: Statuslabs
When Purchasing Home Electronics, 88% Of Americans Declared That Product Reviews Were The Most Prominent Aspect
Stats reveal that reviews were more successful than Television advertisements at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
More Than 4 Negative Reviews About A Company Or Service May Decrease Sales By 70%
One negative review is enough for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent fewer sales.
Obviously, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
The Average Review Length Has Gotten 65% Shorter Since 2010
Currently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.
Source: Review Trackers
86% Of Consumers Would Consider Composing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the cash they invest at your business. If you provide an excellent experience, they will be willing to share it.
Source: Brightlocal
95% Of Unsatisfied Customers Will Return To A Company If A Company Manages To Fix Issues Rapidly And Effectively
Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to take care of things. If there is absolutely nothing else a business can do to fix an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
77% Of Individuals Don't Trust Reviews That Are Older Than Three Months
Customers don't care how good your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.
Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that businesses ought to be continuously asking for reviews.
Source: Statuslabs
Online Item Reviews About A Product Can Increase Its Conversion Rate By More Than 270%
User review stats show the purchase probability for a product with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews
Online review statistics reveal that 63% of consumer reviews go on without a reply. That's too bad, due to the fact that those companies are losing clients that way.
Source: Review Trackers
Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions
Facebook is presently the most popular social media which can also affect our purchasing preferences.
According to social reviews data, Facebook impacts more than half of users' purchase choices.
Facebook reviews statistics reveal that 4 out of five users are more likely to trust a local business if it has positive reviews.
Source: RevLocal
Reviews Published On Twitter Can Improve Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business
The star rating is the first thing consumers see. Still, users take note of other factors also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of US customers.
Source: Statista