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If They Were Asked, 77% Of Customers Would Undoubtedly Give A Review
More than a 35% would do it to inform others about their client experience and 24% would probably direct their review to the company itself.
Over a 26% would want to give a review to assist other people with their decision making process.
Source: Podium
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Fifty Percent Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses
More youthful people understand the worth of being informed. User-generated material has an unassailable impact on customers.
If businesses stop to consider the power of client reviews over millennials, they will understand what they've been missing out on. Older individuals are different though, just 6% of people aged 55 or older check out reviews.
Source: Brightlocal
60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping
In-store purchasing is influenced considerably by blogs and reviews on social networks. With males being two times as likely to be influenced than women.
Reviews and score statistics reveal individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
Only 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are totally free, a surprisingly low number of companies really utilize them.
Although we now know why customer reviews are so effective, the majority of businesses obviously don't.
Source: LsaInsider
Many Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they have gone to a supplier. Online review trends show people choose to comment if they had a positive experience, rather than a mediocre or unfavorable one.
Source: Brightlocal
Reviews Published On Twitter Can Grow Sales By 6.46%
Online review statistics show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
95% Of Disappointed Consumers Will Return To A Business If A Business Deals With Issues Quickly And Efficiently
Clients do not anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
American Consumers View "Product Performance" To Be The Most Valuable Detail In Product Reviews
When people check out reviews, they concentrate on various elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American customers.
Source: Statista
63.6 Percent Of Consumers Go To Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review stats reveal the general appeal of a site can only go so far.
Source: Review Trackers
74 Percent Of Local Businesses Have At Least 1 Google Review
A single review is far from sufficient to improve your site's SERP ranking.
Taking a look at online ratings statistics, we discovered that a business needs to have an average of 40 reviews before people "Award" it with a star.
Source: Brightlocal
Majority Of Customers Won't Use A Company If It Has Less Than A 4 Star Score
This stat is among lots of that show the value of online scores. Now that news of customer satisfaction travels this quick, keeping your customers delighted is more crucial than ever.
57 percent of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.
Additionally, 11% looked only for organizations with a perfect five star rating.
Source: Brightlocal