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30% Of Customers Feel Comfortable With A Business Which Reacts To Online Reviews
Keeping in touch with your customers develops trust. Even something easy like responding to their reviews and comments can make them feel appreciated.
As you may anticipate, customers who feel this way are ready to invest more money with a business.
Source: Statuslabs
Online Product Reviews About An Item Can Amplify Its Conversion Rate By An Unprecedented 270%
User review stats show the purchase probability for a product with 5 reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
71% Of Millennials Browse Customer Reviews Of Professional Services
Majority of all people in need of a professional service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a physician or a legal representative.
Younger people (age 18-35) are a lot more likely to hire an expert based upon online reviews. Only 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization
The star score is the first thing consumers see. Still, users take note of other factors also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of American customers.
Source: Statista
Negative Reviews Can Increase Conversion By As Much As 85%
It sounds crazy, however negative reviews can be a positive driver for users to spend more time on your website. According to online review data, individuals spend more than five times as long on a site when they check out negative reviews.
When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.
Source: Reevoo
If They Were Asked, 77% Of Consumers Would Most Likely Leave A Review
More than a 35% would submit a review to inform others about their customer experience and 24% would probably direct their review to the company itself.
Over a 26% would be willing to leave a review to assist other individuals with their choice making process.
Source: Podium
Reviews Posted On Twitter Can Help Grow Online Sales By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
74 Percent Of Regional Companies Have At A Minimum, 1 Google Review
One review is far from enough to enhance your site's SERP ranking.
Looking at online scores data, we found out that a company requires to have an average of 40 reviews before customers "Award" it with a star.
Source: Brightlocal
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out consumer reviews, concur that it increases their buying confidence.
Companies use the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
89% Of Clients Browse A Businesses Responses To Reviews
Not only do many clients check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
82% Of Customers Check Out Review Sites Since They Want To Acquire An Item Or A Service And Want To Get The Facts About Business Products And Services.
Review sites are locations that people go to get the truth about a item, service or business . Users come due to the fact that they have already formed a purchase decision. The majority of them (89%) purchase within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
61 Percent Of Local Businesses Have A Typical Rating Of 4 To 5 Stars
Generally two-thirds of companies have excellent and great rankings. Just 5% of companies have a ranking below three stars.
Source: Brightlocal
60% Of Customers Refer To Blog And Social Network Reviews On Their Mobile Devices Before Shopping
In-store shopping is influenced considerably by blogs and reviews on social media. With men being two times as likely to be influenced than women.
Reviews and rating statistics show people value the viewpoint of peers more than any other material.
Source: Collective Bias
Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions
Facebook is currently the most popular social network which can also influence our buying preferences.
According to social reviews statistics, Facebook impacts the majority of users' purchase choices.
If it has positive reviews, Facebook reviews stats reveal that 4 out of 5 users are likely to trust a local business.
Source: RevLocal
Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack
Review signals (quantity, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.
Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
More Than Half Of People Aged 25 To 34 Submitted Reviews
According to Statista, the more youthful generations are plainly the more vocal ones.
Source: Statista