More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70%

One negative review suffices for 35 percent of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

95% Of Unhappy Consumers Will Return To A Business If A Business Takes Care Of Problems Quickly And Effectively

Clients do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

30% Of Clients Feel Favorable To A Business Which Reacts To Online Reviews

Staying connected with your customers establishes trust. Even something as simple as responding to their remarks and reviews can make them feel valued.

As you may anticipate, clients who feel this way are ready to spend more money with a company.

Source: Statuslabs

Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise influence our buying decisions.

According to social media reviews statistics, Facebook affects more than half of users' purchase choices.

If it has favorable reviews, Facebook reviews statistics expose that 4 out of 5 users are likely to trust a local business.

Source: RevLocal

88% Of Executives Regard Reputation Risk As A Top Business Problem

Reputation management statistics suggest a company's reputation doesn't impact just the clients. Prospective employees likewise look at rankings and read reviews.

Source: Deloitte

89% Of Customers Browse A Companies Replies To Reviews

Not only do a lot of shoppers check out the review replies, 30% of them value them highly. Almost 96% read the replies to their own reviews.

Source: Brightlocal

61% Of Regional Businesses Have An Average Rating Of 4 To 5 Stars

Overall two-thirds of businesses have excellent and good ratings. Just 5% of businesses have a rating listed below three stars.

Source: Brightlocal

73% Of Customers Think Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review statistics make it clear people aren't satisfied with ratings alone.

Written reviews make the statistics appear more authentic which is what the prospective customers are looking for. Almost a third of customers say composed reviews are the only feature that makes them think the websites' reviews are pertinent and useful.

Source: Fan and Fuel

70 Percent Of Customers Prefer To Find Out About A Business Through Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it's worth attempting a different approach also. Reviews are by far the very best method to discover the truth about a product or service.

Source: Statuslabs

Reviews Posted On Twitter Can Increase Revenues By 6.46%

Online review stats show that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star score is the first thing customers see. Still, users take notice of other elements as well, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of American consumers.

Source: Statista

83% Of Consumers Don't Trust Advertising

The conventional channels to reach customers aren't as influential as they used to be. Most users who no longer trust ads choose to pay attention to clients' recommendations online.

Source: Statuslabs

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the enormous effect user ratings have on their business. Unfavorable client or employee reviews can affect 90% of job seekers.

Source: Career Arc

71% Of Millennials Search Customer Reviews Of Professional Services

Over half of all individuals in need of an expert service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to select an attorney or a doctor.

Younger people (age 18-35) are much more likely to employ an expert based on online reviews. Only 19% of millennials will think about hiring a legal representative without any.

Source: Thomson Reuters

77% Of Customers Do Not Rely On Reviews That Are Older Than 3 Months

Consumers don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that businesses need to be constantly requesting reviews.

Source: Statuslabs

A Single Business Review Can Raise Its Conversions By 10 Percent

Online review stats reveal user-generated material can do wonders in terms of conversions.

A single review can have an enormous influence on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44% boost.

Source: RevLocal

Only 6 Percent Of Consumers Don't Rely On Client Reviews At All

According to client review data, a tremendous 19 percent of consumers constantly rely on online reviews and never a make a purchase without reading reviews initially.

Source: Statista