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Because They Want To Purchase A Product Or A Service And Want To Get The Truth About The Businesses Items And Services, 82% Of Consumers Check Out Review Websites.
Review sites are places that customers go to get the truth about a product, business or service . Users come due to the fact that they have actually already formed a buying decision. The majority of them (89%) buy within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
86 Percent Of Consumers Would Think About Composing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the money they invest at your business. They will be ready to share it if you give them a great experience.
Source: Brightlocal
30% Of Consumers Feel Comfortable With A Business Which Responds To Online Reviews
Staying connected with your clients establishes trust. Even something as simple as responding to their reviews and remarks can make them feel appreciated.
As you might expect, clients who feel this way are happy to invest more cash with a company.
Source: Statuslabs
67% Of Consumers Claim That Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider
Reviews have a massive effect on their decision when customers have to pick a service provider.
Source: DemandGenReport
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of American Customers
24% of US consumers consider reviews as 'very influential'.
To highlight the importance of online reviews and rankings, did you know that 81 percent of consumers will pay more for an item with reviews and those same consumers are also going to accept slower shipping times for such products.
Source: Turntonetworks
98 Percent Of Yelp's Browsers Purchased From A Business They Found On The Website
Normally, 142 million customers check out Yelp every month. This is as excellent a time as any if you haven't claimed your complimentary Yelp business page.
Source: RevLocal
71% Of Millennials Search Consumer Reviews Of Expert Services
Majority of all people in need of a professional service rely on online reviews.
According to online reviews data, 59% utilized online reviews to pick a medical professional or a lawyer.
Young people (age 18-35) are a lot more likely to employ a professional based on online reviews. Only 19% of millennials will consider employing an attorney without any.
Source: Thomson Reuters
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they check out reviews 'constantly' or 'very frequently'.
Source: Trust You
More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70%
One negative review is enough for 35% of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
89% Of Customers Prefer To Read Reviews Using Their Smartphones
Be it through an app or a mobile browser, people today choose to read reviews on their cell phones.
Source: Statista
53% Of Consumers Anticipate Businesses To Reply Within A Week To Negative Reviews
Online review stats prove that 63% of consumer reviews stay without a response. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
Unfavorable Reviews Can Increase Conversion By Up To 85%
It sounds crazy, but negative reviews can be a positive factor for users to spend more time on your site. According to online review statistics, people spend more than five times as long on a site when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo