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61 Percent Of Local Businesses Have An Average Rating Of 4 To 5 Stars
Typically 2 out of 3 businesses have outstanding and great ratings. Just 5% of companies have a score listed below 3 stars.
Source: Brightlocal
52% Of Consumers Trust A Product More If It Has Negative Reviews Too
We already touched upon the positive and negative reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. Customers expect to see some unfavorable reviews.
Source: Capterra
90% Of Individuals Require Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals state about first impressions?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
Consider asking your visitors to compose one if you don't have reviews on your website.
Source: Martech Zone
88% Of Executives Consider Reputation Risk As A Top Business Problem
Reputation management statistics suggest a business's reputation doesn't affect simply the customers. Potential team members also take a look at rankings and take a look at reviews.
Source: Deloitte
98% Of Yelp's Site Visitors Bought From A Business They Found On The Site
Normally, 142 million consumers visit Yelp every month. This is as great a time as any if you have not claimed your free Yelp business page.
Source: RevLocal
Customers Could Invest 31 Percent More With A Business That Has Great Reviews
Take note of this statistic. The more detailed other users describe your product or service, the more money you can charge and customer review statistics show us exactly how much more.
Source: Martech Zone
73% Of Customers Think Written Reviews Are More Crucial Than Star And Number Rankings
Online review stats make it clear individuals aren't satisfied with ratings alone.
Client reviews make the statistics appear more authentic which is what the prospective customers are trying to find. Practically a third of customers say composed reviews are the only function that makes them think the sites' reviews are pertinent and helpful.
Source: Fan and Fuel
53 Percent Of Americans Consider Product Reviews And Scores As The Most Crucial Part Of Online Shopping.
Today's buyers are smart and want the best bang for their buck. It's no surprise that they consider reading reviews as a big part of the buying decision.
Source: Statista
Reviews Shared On Twitter Can Grow Online Sales By 6.46%
Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
Software Application Reviews Influence Over 98 Percent Of All Purchasers
18% of software purchasers consider reviews to be a vital factor in the purchase process. Software reviews have no impact whatsoever on just 2% of consumers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
77% Of Individuals Do Not Rely On Reviews That Are Older Than Three Months
Clients don't care how great your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.
It is for this reason that companies should to be continuously asking for reviews.
Source: Statuslabs
70% Of Consumers Need To Read At Least 4 Reviews Before They Can Trust A Business
Four reviews may be too few. The majority of people check out a lot more reviews to get a better idea of how the business is really doing. Don't depend on that fact alone.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews data, 59% used online reviews to select a medical professional or a lawyer.
Young people (age 18-35) are much more inclined to employ an expert based upon online reviews. Only 19% of millennials will consider hiring a legal representative without any.
Source: Thomson Reuters
30% Of Clients Feel Favorable To A Company Which Answers Online Reviews
Staying connected with your clients establishes trust. Even something as simple as reacting to their reviews and comments can make them feel valued.
As you might expect, clients who feel this way are ready to spend more money with a business.
Source: Statuslabs
64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30% of consumers who check out consumer reviews, agree that it increases their buying confidence.
Organizations utilize the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista