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67% Of Consumers Claim That Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider
When consumers need to select a solution provider, reviews have an enormous impact on their decision.
Source: DemandGenReport
Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions
Facebook is currently the most popular social network which can also influence our buying decisions.
According to social reviews stats, Facebook impacts the majority of users' purchase choices.
If it has favorable reviews, Facebook reviews stats expose that 4 out of 5 users are most likely to rely on a local business.
Source: RevLocal
63.6 Percent Of Consumers Check Out Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the end.
When it comes to trust, these online review stats reveal the basic appeal of a site can only go so far.
Source: Review Trackers
91 Percent Of Millennials Have Faith In Online Reviews As Much As Loved Ones
Online review stats position customers' reviews as the most credible source of recommendations. Online reviews typically bring the very same weight as recommendations from friends and family.
Source: Brightlocal
The Majority Of Shoppers Aged 25-34 Wrote Reviews
According to Statista, the younger generations are obviously the more vocal ones.
Source: Statista
83% Of Consumers Don't Rely On Advertising
The conventional channels to reach customers aren't as prominent as they used to be. A lot of users who no longer trust advertisements pick to focus on consumers' suggestions online.
Source: Statuslabs
83% Of All Younger Shoppers Were Asked To Give A Review Recently
Of those asked, 80% of customers did leave a review. In general, businesses have actually asked 66% of all clients to leave a review on their business.
Source: Brightlocal
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of businesses doubt the integrity of online reviews. However, they understand the huge effect user rankings have on their business. Unfavorable customer or employee reviews can influence 90% of job seekers.
Source: Career Arc
89% Of Shoppers Choose To Read Reviews Using Their Mobile Phones
Be it by means of an app or a mobile web browser, everyday people prefer to read reviews on their phones.
Source: Statista
89% Of Consumers Review A Companies Reactions To Reviews
Not only do the majority of customers check out the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.
Source: Brightlocal
30% Of Consumers Feel Positive About A Business Which Reacts To Online Reviews
Corresponding with your clients creates trust. Even something as simple as reacting to their comments and reviews can make them feel appreciated.
As you might expect, clients who feel this way are happy to invest more money with a company.
Source: Statuslabs
77% Of Users Do Not Rely On Reviews That Are Older Than Three Months
Consumers don't care how great your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.
Consumers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that companies should to be continuously asking for reviews.
Source: Statuslabs
88% Of Executives Judge Reputation Risk As A Leading Business Issue
Reputation management statistics show a business's reputation does not impact just the consumers. Potential employees also take a look at rankings and take a look at reviews.
Source: Deloitte
Google Represents 57.5% Of All Reviews Across The Globe
Google is in the lead here, followed by Facebook as a distant second.
These are the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
60% Of Customers Refer To Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping
In-store shopping is influenced substantially by blogs and reviews on social networks. With males being two times as likely to be influenced than women.
Reviews and rating statistics reveal individuals value the viewpoint of peers more than any other content.
Source: Collective Bias
If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Utilize A Service
This stat is one of many that illustrate the value of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your customers happy is more crucial than ever.
57 percent of customers have looked for business with more than 4 stars in 2018, which is up from 48% in 2017.
11% looked just for companies with an ideal five star ranking.
Source: Brightlocal
49% Of Customers Consider The Number Of Online Reviews As An Important Consideration Of Their Buying Decision
Consumers value not only the quality or nature of the reviews, however they consider their quantity and recency as well.
The share of customers, who take notice of the variety of reviews is presently at 46%.
Source: Brightlocal