86% Of Consumers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not only because of the cash they invest at your business. If you give them a great experience, they will be willing to share it.

Source: Brightlocal

98% Of Yelp's Visitors Bought From A Business They Discovered On The Website

Typically, 142 million customers check out Yelp each month. This is as great a time as any if you haven't declared your complimentary Yelp business page.

Source: RevLocal

52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews As Well

We already touched upon the positive and negative reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. People anticipate to see some negative reviews.

Source: Capterra

Negative Reviews Can Improve Conversion By Up To 85 Percent

It sounds insane, however negative reviews can be a positive factor for users to spend more time on your site. According to online review data, people spend more than five times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

77% Of Clients Would Most Likely Post A Review If They Were Asked

More than a 35% would leave a review to inform others about their consumer experience and 24% would likely direct their review to the company itself.

Over a 26% would be willing to give a review to help other individuals with their choice making process.

Source: Podium

53% Of Americans Consider Product Reviews And Rankings As The Most Important Part Of The Online Shopping Experience In 2018.

Today's buyers are smart and desire the very best bang for their dollar. It's no surprise that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

91% Of Millennials Rely On Online Reviews As Much As Family And Friends

Online review statistics place customers' reviews as the most trustworthy source of recommendations. Online reviews usually carry the exact same weight as suggestions from friends and family.

Source: Brightlocal

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of companies question the integrity of online reviews. Nevertheless, they understand the enormous effect user rankings have on their business. Undesirable customer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

A One Star Increase In Rating Can Result In A 5% To 9% Increase In Business Income

Businesses that treat clients well typically succeed, review websites help make sure of that.

Source: Statuslabs

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who check out customer reviews, concur that it increases their purchasing confidence.

Organizations use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

95% Of Disappointed Customers Will Go Back To A Business If A Business Deals With Issues Rapidly And Effectively

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

30% Of Customers Feel Comfortable With A Company Which Responds To Online Reviews

Corresponding with your consumers establishes trust. Even something as basic as reacting to their comments and reviews can make them feel valued.

As you might anticipate, customers who feel this way are going to spend more money with a company.

Source: Statuslabs

Fifty Percent Of All Of The Millennial's "Constantly" Check Out Online Reviews For Businesses

More youthful people understand the value of being informed. User-generated content has an indisputable effect on consumers.

They will understand what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older individuals are various though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

Google Accounts For 57.5% Of All Reviews Worldwide

Google is in the lead here, followed by Facebook as a distant second.

Here's the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Majority Of Customers Won't Utilize A Company If It Has Less Than A 4 Star Score

This stat is one of lots of that show the importance of online rankings. Now that news of client complete satisfaction travels this fast, keeping your clients pleased is more crucial than ever.

57% of consumers have searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

Moreover, 11 percent looked just for services with a perfect five star ranking.

Source: Brightlocal

Only 6 Percent Of Customers Do Not Rely On Consumer Reviews At All

According to customer review data, a tremendous 19 percent of consumers always trust online reviews and never ever a make a purchase without reading reviews.

Source: Statista

15% Of Consumers Don't Trust Businesses With No Online Reviews

No trust indicates no interactions. 15 percent of prospective customers won't even consider doing business with a company they can't find viewpoints about.

Source: Statuslabs