95% Of Unsatisfied Customers Will Return To A Company If A Company Deals With Problems Rapidly And Efficiently

Consumers don't anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there's absolutely nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

83% Of All Younger Shoppers Were Asked To Leave A Review Recently

Of those asked, 80% of consumers did leave a review. Overall, companies have actually asked 66% of all consumers to submit a review on their company.

Source: Brightlocal

Reviews Shared On Twitter Can Help Grow Revenues By 6.46 Percent

Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

15% Of Consumers Don't Trust Businesses With No Online Reviews

No trust means no interactions. 15 percent of possible clients will not even consider working with a company they can't find viewpoints about.

Source: Statuslabs

72% Of Customers Won't Take Action Unless They Read Some Reviews

No matter how eye-catching your marketing is, you still need consumer reviews. There is no way around it. Consumers are still ready to hear you out, but they trust other individuals more.

Source: My Testimonial Engine

61% Of Regional Businesses Have An Average Score Of 4 To 5 Stars

Typically two thirds of businesses have outstanding and awesome scores. Just 5% of businesses have a ranking below three stars.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all individuals in need of a professional service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to select a physician or a lawyer.

Younger people (age 18-35) are a lot more likely to hire a professional based on online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

More Than 4 Negative Reviews About A Business Or Product May Decrease Sales By 70%

One negative review is enough for 35% of a website's visitors to decide not to buy. Three negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

86% Of Consumers Would Think About Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they spend at your business. If you give them an excellent experience, they will be willing to share it.

Source: Brightlocal

A One Star Boost In Rating Can Result In A 5% To 9% Boost In Business Revenue

Businesses that treat customers honorably generally flourish, review websites help ensure of that.

Source: Statuslabs

64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who check out client reviews, concur that it increases their buying confidence.

Organizations utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

52% Of Consumers Trust A Product More If It Has Negative Reviews Also

We already touched upon the positive and negative reviews and their impact on consumers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. People anticipate to see some unfavorable reviews.

Source: Capterra

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they read reviews 'constantly' or 'very often'.

Source: Trust You

Customers Could Spend 31% More With A Business That Has Excellent Reviews

Take note of this statistic. The more detailed other users describe your service or product, the more money you can charge and consumer review stats show us exactly how much more.

Source: Martech Zone

People Checking Out Reviews On A Mobile Device Are 127 Percent Most Likely To Purchase Than Desktop Users

Mobile users prefer to get things done quicker. For that reason, buying decisions are made rapidly.

Online reviews are certainly convincing, yet online marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone