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Just 6 Percent Of Customers Don't Rely On Consumer Reviews At All
According to client review statistics, a massive 19% of customers always rely on online reviews and never a buy without checking out reviews first.
Source: Statista
77% Of Clients Would Most Likely Leave A Review If They Were Asked
More than a 35% would post a review to educate others about their client encounter and 24% would most likely direct their review to the company itself.
Over a 26% would want to give a review to assist other people with their decision making process.
Source: Podium
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization
The star rating is the first thing customers see. Still, users take notice of other factors as well, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of USA consumers.
Source: Statista
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Crucial Part Of Online Shopping.
Today's consumers are smart and want the best bang for their dollar. It's not surprising that that they consider checking out reviews as a huge part of the purchasing decision.
Source: Statista
Favorable Reviews Encourage 68% Of Consumers To Choose Local Businesses
Considering that the vast majority of customers read reviews, you would want yours to be appealing to brand-new clients? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
70 Percent Of Consumers Choose To Discover A Business By Means Of Reviews And Articles, Rather Than Ads
Advertisements are all well and good, however it's worth attempting a different approach as well. Reviews are without a doubt the very best method to find the truth about a service or product.
Source: Statuslabs
73% Of Customers Think Consumer Reviews Are More Crucial Than Star And Number Scores
Online review stats make it clear people aren't satisfied with scores alone.
Customer reviews make the statistics appear more authentic which is what the prospective clients are searching for. Nearly a 3rd of consumers say written reviews are the only function that makes them believe the sites' reviews are appropriate and beneficial.
Source: Fan and Fuel
95% Of Disappointed Clients Will Go Back To A Company If A Business Deals With Issues Quickly And Effectively
Clients do not expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
89% Of Customers Like To Read Reviews On Their Mobile Devices
Be it through an app or a mobile internet browser, folks prefer to read reviews on their smart phones.
Source: Statista
Customers Could Invest 31 Percent More With A Business That Has Excellent Reviews
Take notice of this statistic. The more detailed other users explain your service or product, the more cash you can charge and customer review statistics show us exactly how much more.
Source: Martech Zone
83 Percent Of Customers Don't Rely On Advertising
The conventional channels to reach clients aren't as prominent as they utilized to be. Most users who no longer trust advertisements pick to take notice of consumers' recommendations online.
Source: Statuslabs
64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out client reviews, agree that it increases their buying confidence.
Businesses use the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars
Typically two thirds of companies have exceptional and awesome rankings. Only 5% of companies have a score below 3 stars.
Source: Brightlocal
86 Percent Of Customers Would Think About Writing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they spend at your business. They will be prepared to share it if you provide them a good experience.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Across The Globe
As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here are the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all people in need of an expert service turn to online reviews.
According to online reviews stats, 59% used online reviews to pick a doctor or a legal representative.
Younger people (age 18-35) are even more inclined to hire a professional based upon online reviews. Only 19% of millennials will consider employing an attorney without any.
Source: Thomson Reuters